What is better Freshdesk Messaging or Webcast? It’s easy to our scoring system to give you a general idea which Communications Software product is will work better for your business. For overall product quality, Freshdesk Messaging received 9.2 points, while Webcast received 8.0 points. At the same time, for user satisfaction, Freshdesk Messaging scored 96%, while Webcast scored 81%.
Details about their functions, tools, supported platforms, customer support, etc. are provided below to give you a more versatile comparison. Remember to choose only the tools that you need so you don’t waste resources for functions that are unnecessary.
People who don't have much time or could use a Live Chat Software suggestion from our experts may want to take a look at these top choices for this year: Pipedrive, Zendesk, Vision Helpdesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Webcast has three quote-based enterprise pricing packages. Each comes with its own set of features as well as the opportunity to demo the package. Here are the features included for each package:
Webcast Starter – By quote
Up to 250 live participants
60 minutes live streaming
3 months of archive storage for on-demand play
White label branding
Comprehensive reporting
Webcast management and manager
Synchronized slide presentation
Q&A session
Voting and surveys functions
File storage
Webcast Pro – By quote
Up to 500 live participants
90 minutes live streaming
6 months of archive storage
All of Starter features
Plus webcam and video clip
Webcast Premium – By quote
Up to 1,000 live participants
120 minutes live streaming
12 months of archive storage
All of Pro features
Plus screen sharing and webcast as a video file (.mp4 format)
When you compare various Communications Software solutions you shouldn’t only analyze their list of features and available pricing packages. Keep in mind the solution must be adjusted to your requirements and team so the more flexible their offer the better. Explore what OSes are supported by Freshdesk Messaging and Webcast and make sure you will obtain mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and countries are supported, because this could be a critical factor for many businesses.
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