What is better Freshdesk Messaging or OrangeScrum? It’s easy to our scoring system to provide you with a general idea which Collaboration Software product is better for your company. For overall product quality, Freshdesk Messaging earned 9.2 points, while OrangeScrum gained 8.2 points. Meanwhile, for user satisfaction, Freshdesk Messaging scored 96%, while OrangeScrum scored 100%.
Specifics of their characteristics, tools, supported platforms, customer support, plus more are given below to give you a more precise review. Don’t forget to get only the tools your company needs to avoid wasting resources for functions that you won’t be using.
We realize that not all companies have the time to test a wide range of various solutions, so we created a list of recommendations that you may find useful. Our top selections for the Live Chat Software category are: Vision Helpdesk, Zendesk, Pipedrive.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
In case you are still having doubts about which solution will perform best for your company it might be a sound idea to investigate each service’s social metrics. These metrics are usually a sign of how popular each product is and how large is its online presence. For instance Freshdesk Messaging Twitter profile has currently 10854 followers. At the same time OrangeScrum Twitter is followed by 1370 people.
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