Freshdesk Messaging

NOAWARDS
YET
Pricing:
Starting from $15
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Unified Team Inbox
- AI chatbots
- Chatbot builder
- Campaigns
- Canned responses
- Bulk inbox actions
- Intelligent load balancing
- Assignment rules
- Real-time dashboard
- Report templates
- Custom reports
- Multi-language support
- App integrations and custom APIs
Pricing Info
Pricing Info
Freshdesk Messaging offers one Free plan and three paid plans. Below are specific pricing details and the features included in these plans.
Free
- Chatbot Builder
- Chatbot Analytics
- Inbox Views
- Topics
- Groups
- Conversation Labels
- Bulk Actions
- User Properties
- Mobile SDK
- WordPress Integration
- Freshdesk Support Desk Integration
- Shopify Integration
Growth – $15/agent/month (billed annually), $18/agent/month (billed monthly)
- Everything in the Free plan, plus
- Up to 2,000 bot sessions/month (free)
- Assignment Rules
- Priority Inbox
- Canned Responses
- Private Notes
- User Events and Timeline
- User Segmentation
- Business Hours (Global)
- Offline Experience
- Basic Dashboard
- FAQs
- Conversations Overview Report
- Facebook Messenger
- Files
- Marketplace (App Store)
Pro – $39/agent/month (billed annually), $47/agent/month (billed monthly)
- Everything in Growth, plus
- Up to 3,000 bot sessions/month (free)
- WhatsApp Business
- Apple Business Chat
- Auto-resolve
- IntelliAssign
- Business Hours (by Groups)
- Co-Browsing
- Live Translate
- Advanced Dashboard
- Advanced Automations
- Team Performance Report
- Agent Availability Report
- Roles and Permissions
- CSAT Survey and Report
- Conversation APIs
- 300K MUV/agent
Enterprise – $69/agent/month (billed annually), $83/agent/month (billed monthly)
- Everything in Pro, plus
- Up to 5,000 bot sessions/month (free)
- Allowed IPs
- Allowed Domains
- User Authentication (JWT)
- 400K MUV/agent
Integrations
Integrations
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
- Telegram
- Line
- TeamViewer
- Salesforce
- Hubspot CRM
- Pipedrive
- ZohoCRM
- BigCommerce
- WooCommerce
- Shopify
- Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Company Email
support@freshworks.com
Contact No.
Company's Address
2950 S. Delaware Street, Suite 201
San Mateo CA 94403
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NOAWARDS
YET
Pricing:
Starting from $60
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Instant Messaging
- VoIP Calls
- Real-time Clock in/Out
- Web-based Console
- Unified Contacts
- Team and Shift Schedules
- Location Tracking
- Public and Private Channels
Pricing Info
Limited Time Offer
Simple Pricing.
No Setup Fees & Free Customer Support.
Welcome Offer!
Business
$60 per user/year
For SMBs to Large Business who need lightning-fast PTT Solution
Integrations
- Push-to-Talk (PTT)
- Corporate Directory
- Clock-In/Clock-Out
- Location Tracking
- Supported Platforms
- Unlimited Text Messages
- Unlimited Voice Message
- Encrypted Messaging
- One-to-One VoIP call
- Media File Transfer Support
- Any File Transfer Support
- Public Channels
- Private (closed) Channels
- Broadcast Message
- Archive Channels
- Newsfeed
- Block Screenshots
- User Management
- Multiple Admins
- Per Account Storage
- AppConfig Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
NuovoTeam is a cloud-based communication platform that allows remote teams to seamlessly send and receive messages, files, and news with others in the organization.
Company Email
sales@nuovoteam.com
Contact No.
Company's Address
ProMobi Technologies
Giga Space, Pune,
India
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You shouldn’t count on simply a wide set of features and adjustable pricing from a well-known Collaboration Software. Almost as important as key features is a top-notch customer support. You want to guarantee that when you have any questions about Freshdesk Messaging or NuovoTeam Push-to-Talk (PTT), or you struggle with some problems, or maybe you’ll want to request a certain change or functionality beneficial to your company you can trust in a responsive and helpful customer support. Examine if solutions such as phone support, tickets or live chat are available. It’s also a significant advantage if you are able to benefit from individual training or at the very least a knowledge base you can use.
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