What is better Freshdesk Messaging or Ephesoft Transact? Getting the most effective Collaboration Software product is all about cross-checking various solutions and identifying the top software for your specific needs. Our proprietary system provides you with a quick look at the general rating of Freshdesk Messaging and Ephesoft Transact. For all round quality and performance, Freshdesk Messaging scored 9.2, while Ephesoft Transact scored 7.8. On the other hand, for user satisfaction, Freshdesk Messaging earned 96%, while Ephesoft Transact earned N/A%.
Below you can also look at their functionalities, terms, plans, etc. to see which software will be more suitable for your situation. An important aspect to check is if the software allows you to enable and disable permissions on various types of users to secure any sensitive business data.
At this time, the most popular products in our Live Chat Software category are: Pipedrive, Vision Helpdesk, Zendesk.
Freshdesk Messaging offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include:
WhatsApp
Telegram
Line
TeamViewer
Salesforce
Hubspot CRM
Pipedrive
ZohoCRM
BigCommerce
WooCommerce
Shopify
Stripe
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Harvey Norman, Dunzo, Klarna, Blue Nile
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A messaging solution designed to help businesses deliver efficient, personalized customer service. Through the platform, agents can use a unified Team Inbox to manage all customer queries across multiple communication channels. Self-service AI chatbots also reduce agent workload without compromising customer service levels.
Every time you pick a solution that you think will be an actual asset for your team you shouldn’t only pay attention to what reviewers have to say about it. Very often personal experience with the service may be different, depending on specific preferences and requirements. That’s the reason why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable impression of how real users of Freshdesk Messaging and Ephesoft Transact estimate their experience with the product. Our system is based on complex analysis of product appearances on other websites, social networks as well as blogs, so you are going to get a complete and reliable overview of what other clients think about every service. In this example Freshdesk Messaging got a total satisfaction rating at 96% while for Ephesoft Transact N/A% of users express they had a positive experience with it.
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