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Compare Freshchat vs. TrueChat

Getting the right Customer Support Software for your organization is hard with various features, options, and terms to take note of. On the other hand, depending on our review directory will make it possible for you to cut down the selection process by getting all major services in one place. As an illustration, you can contrast Freshchat and TrueChat for their functions and overall scores, in this case, 9.0 and 8.0, respectively. Likewise, you can compare which product has higher general user satisfaction rating: 96% (Freshchat) and 93% (TrueChat) to determine which product is the better option for your company. Don’t simply buy the software with the most attractive price, but the one that has the best value for your money. We did our best to prepare reviews of all popular Live Chat Software products that you can find on the market, but among them these three deserved our special attention: LiveAgent, Freshchat, Kayako.
Software

Freshchat

VS

TrueChat

VS

Freshchat screenshot TrueChat screenshot
Pricing Details

Total Score

Our Score

9.2 ?

Our Score

8.0 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

96% ?

Client Satisfaction

93% ?

Pricing

Pricing

free

$200

Pricing Type

Pricing Type

Free | Monthly payment | Annual Subscription Annual Subscription
Complete Review

Complete Review

General Description

General Description

Freshchat is a modern messaging software for sales teams offered by Freshworks.
TrueChat is an advanced and efficient way to stay connected with your customers.
Quick Links
Available Support

Available Support

Phone Live Support
Training
Phone Live Support
Customer Types

Customer Types

Small Business | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
Mac
Web-based
Prominent Customers

Prominent Customers

WordPress, Joomla, Magento
Integrations

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Slack
  • Messenger
  • ClearBit
  • Zendesk

No information available.

Pricing Info

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

TrueChat offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Basic – $200/year

  • Web Chat
  • 1 Agent
  • Basic Web Analytics
  • Dashboard
  • Web Notification

Standard – $300/year

  • Web Chat
  • 2 Agents
  • Standard Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

Premium – $500/year

  • Web Chat
  • 3 Agents
  • Advanced Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App
Pricing Details

Pricing Details

Learn more about Freshchat pricing Learn more about TrueChat pricing
Company's Address

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA
13027, Saint Clair Road,
Clarksburg, MD-20871
USA
List of Features

List of Features

Freshchat FEATURES

  • Message channels
  • Unlimited contacts
  • Priority inbox
  • Custom views
  • Web messenger
  • Team widget
  • Events and user properties
  • People segmentation
  • Triggered messaging
  • In-app campaigns
  • Bot
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • FAQ feedback
  • SmartPlugs
  • Canned response
  • Labels
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Integrations
  • In-app support
  • Push notifications
  • Mobile apps for all team members
 

TrueChat FEATURES

  • Visitor Tracker
  • Pop-Up Notifications Per Visitor
  • Android App
  • IP Address Tracker
  • Active Website Visitor Tracking
  • Real-Time Interaction
  • Save and Email Chat History
  • Web Support
  • Multiple Chat Management
Contact Phone

Contact Phone

+1-866-832-3090 +1-301-758-4052
Company Email

Company Email

contactus@freshworks.com feedback@truechat.co
Languages Supported

Languages Supported

English, Dutch, Polish, Turkish, Swedish English
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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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Both Freshchat and TrueChat were tested by a team of reliable B2B experts who prepared a thorough analysis of all important elements of every software. Their ultimate rating was prepared with unique SmartScore model that provides an individual partial score to every factor like: main features, client support, mobile device support, security, user satisfaction and reviews in other media. We know useful features are not the only thing crucial to a business so we do our best to pay attention to all sides of a solution before giving it a final rating.