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Compare Freshchat vs TrueChat

What is better Freshchat or TrueChat? You have so many Customer Support Software options in today’s market that choosing the right product is often frustrating. On our comparison page, we let you evaluate the features, terms and conditions, available plans, and more details of Freshchat and TrueChat.

You can check their score (9.2 for Freshchat vs. 8.0 for TrueChat) and user satisfaction level (96% for Freshchat vs. 93% for TrueChat). The scores and ratings offer you an overall idea how both of these software products perform. Additionally, find out if the software can integrate with the company’s current business apps to ensure greater productivity.

We did our best to prepare reviews of all popular Live Chat Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Freshchat, LiveChat, Salesforce Live Agent.

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Triggered messaging
  • In-app campaigns
  • Message channels
  • Push notifications
  • Mobile apps for all team members
  • Unlimited contacts
  • Priority inbox
  • Team widget
  • Events and user properties
  • Custom views
  • Web messenger
  • People segmentation
  • Bot
  • FAQ feedback
  • SmartPlugs
  • Customized bot workflow
  • CRM autoload
  • IntelliAssign
  • Groups
  • Assignment rules
  • In-Product FAQs
  • Multilingual FAQs
  • Canned response
  • Labels
  • Bulk actions
  • Real-time dashboard
  • Customer satisfaction score
  • Private notes
  • Read recipts
  • Desktop notifications
  • Business hours
  • Integrations
  • In-app support

 

Pricing Info

Freshchat offers both monthly and yearly enterprise pricing subscriptions tailored to meet the needs of small and medium companies, including a free package for groups with up to 10 members. You can find more details on Freshchat pricing here.

The pricing scheme looks as follows:

Sprout – Free

  • 10 Active members
  • Unlimited contacts
  • Priority Inbox
  • Channels and Groups
  • 30 day chat history
  • Integrations (Facebook Messenger, Slack, Freshdesk)
  • Mobile app
  • Desktop and push Notifications
  • 10K MUV

Blossom – $15/member/month

  • All Sprout features
  • Unlimited contacts
  • Events Timeline
  • Limited triggered messages
  • FAQs
  • CSAT
  • Zendesk Integration
  • Assignment rules
  • SmartPlugs
  • Business hours

Garden – $24/member/month

  • All features in Blossom
  • Unlimited contacts
  • Bots
  • Unlimited, recurring triggered messages
  • In-app campaigns
  • Event capture
  • Clearbit integration
  • Freshsales integration

Estate – $39/member/month

  • All features from Garden
  • Unlimited contacts
  • IntelliAssign
  • Multilingual support
  • IP Whitelisting
  • Customer Success Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Freshchat integrates with the following business systems and applications:

  • Freshdesk
  • Freshsales
  • Zendesk
  • Messenger
  • Slack
  • ClearBit

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshchat is a modern messaging software for sales teams offered by Freshworks.

Company Email

contactus@freshworks.com

Contact No.

Company's Address

1250 Bayhill Drive, Suite 315
San Bruno, California
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 93%

Pricing

Starting from $200

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Visitor Tracker
  • Pop-Up Notifications Per Visitor
  • Android App
  • IP Address Tracker
  • Active Website Visitor Tracking
  • Real-Time Interaction
  • Save and Email Chat History
  • Web Support
  • Multiple Chat Management

Pricing Info

TrueChat offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Basic – $200/year

  • Web Chat
  • 1 Agent
  • Basic Web Analytics
  • Dashboard
  • Web Notification

Standard – $300/year

  • Web Chat
  • 2 Agents
  • Standard Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

Premium – $500/year

  • Web Chat
  • 3 Agents
  • Advanced Web Analytics
  • Dashboard
  • Web and Mobile Notification
  • Triggers
  • Android App

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

WordPress, Joomla, Magento

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TrueChat is an advanced and efficient way to stay connected with your customers.

Company Email

feedback@truechat.co

Contact No.

Company's Address

13027, Saint Clair Road,
Clarksburg, MD-20871
USA

In the event you are still having second thoughts about which service will perform best in your case it might be a sound idea to examine each service’s social metrics. Such metrics are quite often a way to see how popular a given app is and how large is its online presence. For instance, in case of Facebook Freshchat has 135 likes on their official profile while TrueChat profile is liked by 40 people.

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