What is better Freshchat or RichCall? It’s easy to our scoring system to provide you with a general idea which Customer Support Software product is more suitable for your company. For overall product quality, Freshchat received 9.2 points, while RichCall earned 8.0 points. At the same time, for user satisfaction, Freshchat scored 96%, while RichCall scored N/A%.
Details about their features, tools, supported platforms, customer service, and more are given below to provide you with a more accurate analysis. Remember to get only the functions that you need so as not to waste cash for tools that you won’t be using.
We did our best to review all popular Live Chat Software services that you can find on the market, but among them these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
RichCall offers a rate of $500 per 4 concurrent connections and cheaper for more licenses. You can also try the software live or request a demo to see if the software is a perfect fit for your business.
RichCall integrates with the following business systems and applications:
Cisco
Genesys
Avaya
NODA
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A rich, comprehensive communications platform for contact centers with video call and web-based collaboration capabilities. This lets them see exactly what troubles customers for them to provide on-point assistance. And because it is powered by Amazon Cloud, you can expect it to have a 99.99% uptime.
Every time you select a product that you believe will work best for your company you shouldn’t just limit yourself to what reviewers have to say about it. Very often individual experience with the app may change, depending on your own goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for every service to give you a quick impression of how real users of Freshchat and RichCall estimate their contact with the product. Our algorithm is built around complex analysis of product appearances on other websites, social media as well as blogs, so you are going to get a comprehensive and credible picture of what other people think about each app. In this case Freshchat has a total satisfaction rating at 96% while for RichCall N/A% of people express they had a positive experience with it.
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