What is better Freshchat or Olark? Finding the perfect Customer Support Software for your organization is crucial to growing your company’s productivity. In our platform, it is simple to review different solutions to see which one is the proper software for your needs. Here you can match Freshchat vs. Olark and examine their overall scores (9.2 vs. 8.7, respectively) and user satisfaction rating (96% vs. 98%, respectively).
It's also possible to browse the specifics of pricing, terms, plans, features, tools, and more, and find out which software offers more advantages for your business. As a rule of thumb, select the software that allows you to change the features and pricing to match your company growth or lack of it.
Our team put a lot of effort to prepare reviews of all popular Live Chat Software products that you can find out there, but among them these three caught our special attention: Zendesk, Pipedrive, Vision Helpdesk.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Olark Live Chat solutions offers four product plans with three billing options: monthly, yearly, and 2-year subscription. Pick the annual and bi-annual options and you will get significant discounts off the original rates. All plans include all core features and come with a free trial period for those who want to test drive Olark’s chat capabilities.
When you research various Customer Support Software products you shouldn’t only explore their list of features and available pricing plans. Consider that the app should be meeting your needs and team so the more flexible their offer the better. Explore what platforms are supported by Freshchat and Olark and make sure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to find out which languages and countries are supported, because this could be a deal breaker for many firms.
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