What is better Freshchat or Join.me? If you need an efficient Communications Software product for your company you need to remember to evaluate various options. It doesn’t have to be complicated, and can be as simple as matching their functions in a table like the one below. You will also get a good idea how each product works. For instance, on this page you can find Freshchat’s overall score of 9.2 and compare it against Join.me’s score of 9.0; or Freshchat’s user satisfaction level at 96% versus Join.me’s 100% satisfaction score.
The assessment will help you find out the pros and cons of each application, and decide which matches your requirements better. Aside from the main features, the solution that is easy to understand and use is always the better option.
Our experts made sure to review all popular Live Chat Software services offered on the market, but among all the ones we reviewed these three caught our special attention: Vision Helpdesk, Zendesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Join.me offers flexible pricing plans to access their features. While it no longer offers a free plan, Join.me plans are highly affordable. Plans are priced per month and billed on an annual per user basis:
LITE– $10/month
Up to 5 participants per meeting
No webcam streams
Unlimited number and length of meetings
No time limits
Unlimited toll and internet calls including international conference lines
Personal link and background
Share mouse control (remote control)
Pass Presenter
Screen and window sharing
Meeting lock
Reporting
Premium customer case
Chat and send files
User management
PRO – $20/month or $13/month (for non-profits)
All LITE features
250 participants per meeting
10 webcam streams
Recording
50 GB cloud storage
Scheduling
Toll-free number
Annotation
BUSINESS – $30/month or $20/month (for non-profits)
Join.me supports integrations with the following business systems and applications:
Outlook
Google Calendar
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Zendesk, Pinterest, Ricoh, Foursquare
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Join.me is a software product that offers instant screen sharing with powerful meeting tools and unlimited audio. The system sports a flexible pricing, user-friendly interface, and simple installation process that makes it ideal for startups and small businesses. It’s a cloud-hosted solution that’s ready to be implemented right out of the box and can integrate with industry-leading email and contact management systems. This means that it will easily adapt to and blend with your corporate software ecosystem.
Both Freshchat and Join.me were tested by a group of independent SaaS experts who prepared a detailed study of all crucial aspects of each software. Their ultimate score was calculated with unique SmartScore model that gives an individual partial score to every element including: main features, client support, mobile device support, security, client satisfaction as well as media presence. Here at FinancesOnline we know useful features are not the only thing crucial to a company so we do our best to pay attention to all sides of a app prior to calculating its final rating.
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FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
