What is better Freshchat or Inbenta? It’s a good idea to use our scoring system to provide you with a general idea which Customer Support Software product is better for your business. For overall product quality, Freshchat attained 9.2 points, while Inbenta gained 8.4 points. Meanwhile, for user satisfaction, Freshchat scored 96%, while Inbenta scored 100%.
Details about their characteristics, tools, supported platforms, customer support, plus more are given below to provide you with a more correct assessment. Don’t forget to purchase only the tools your company needs so as not to waste cash for features that you won’t be using.
Users who don't have much time or want a Live Chat Software advice from our experts might want to try out these top choices for the current year: Vision Helpdesk, Zendesk, Pipedrive.
Freshchat offers native integrations with a wide variety of communication channels and third-party CRM, sales, and marketing software. These integrations include
Freshdesk
WordPress
Facebook Messenger
Salesforce
Zendesk
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Freshchat is an advanced messaging solution for the digital-first customer that combines human and artificial intelligence to deliver zero contact resolutions and effortless customer service.
Inbenta integrates with the following business systems and applications:
Zendesk
Salesforce Desk.com
Salesforce Service Cloud
Endeca
Skype
Facebook Messenger
Mobile
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Multiplus SA, Xapo, GoAnimate
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Inbenta is a global pioneer in a new class of enterprise semantic search technology that's aimed to dramatically improve the experience of online customers.
Please note that even though both Freshchat and Inbenta may offer a top quality set of features every product may be designed for a different business size. If you are analyzing various solutions you should give some attention to a business size they are catering to. Specific elements may scale up with no problem for big enterprises but if you have a small or mid-sized business it’s frequently better to stay away from paying for customized functionalities that you might never use.
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