What is better Freshdesk Contact Center or SmartAction? It’s a good idea to use our scoring system to give you a general idea which Customer Support Software product is will work better for your company. For overall product quality, Freshdesk Contact Center earned 9.2 points, while SmartAction gained 7.0 points. Meanwhile, for user satisfaction, Freshdesk Contact Center scored 100%, while SmartAction scored 98%.
Details about their characteristics, tools, supported platforms, customer service, etc. are given below to give you a more versatile review. Don’t forget to get only the features that you need so as not to waste resources for tools that are unnecessary.
We did our best to prepare reviews of all popular Call Center Software services available on the market, but among them these three deserved our special attention: Freshdesk Contact Center, Zendesk, JustCall.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
In the event you continue having doubts about which solution will work best for your company it may be a sensible idea to take a look at each service’s social metrics. These metrics are quite often an indicator of how popular a given app is and how extensive is its online presence. For instance, in case of Facebook Freshdesk Contact Center has 1472 likes on their official profile while SmartAction profile is liked by 135 users.
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