What is better Freshdesk Contact Center or CallTrackingMetrics? Different businesses want different types of Customer Support Software. To learn which service meets your requirements, consider evaluating various solutions feature by feature along with their terms and prices. Likewise, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: Freshdesk Contact Center (9.2) vs. CallTrackingMetrics (8.3) for total quality and usefulness; Freshdesk Contact Center (100%) vs. CallTrackingMetrics (90%) for user satisfaction rating. Analyze their strong and weak points and see which software is a better choice for your company. A simple, practical tactic is to list the pros and cons of both applications next to each other and find out which solution has more benefits.
We are aware that not all businesses have the time to try out a wide range of various products, so we prepared a list of recommendations that you may find useful. Our top selections for the Call Center Software category are: Freshdesk Contact Center, JustCall, Zendesk.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
When you test various Customer Support Software software you shouldn’t just analyze their features list and available pricing plans. Pay attention to the fact that the product must be meeting your requirements and business so the more flexible their offer the better. Check what systems are supported by Freshdesk Contact Center and CallTrackingMetrics and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a deal breaker for many firms.
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