Freshdesk Contact Center
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Local phone numbers
- Toll-free numbers
- International numbers
- Vanity numbers
- Global phone usage
- Port-in numbers
- Call masking
- Voicemail
- Business hours
- Route to groups
- Custom greetings
- Auto-receptionists
- Multi-level IVR
- Wait queues
- Information extensions
- Call failover
- Call blocking
- Real-time phone provisioning
- Shared lines
- Automatic call recording
- Call logs
- Real-time dashboard
- Call queue visibility
- Agent presence status
- Centralized management
- Call monitoring
- Call barging
- Call from any number
- Reporting
- Inbound caller ID
- Contextual response and In place editing
- Call forwarding
- Answer in browser
- Call notes
- Customer interaction history
- Desktop notifications
- In-call actions
- Call conferencing
- Warm transfer
Pricing Info
Pricing Info
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Loupen
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
Company Email
hello@freshcaller.com
Contact No.
Company's Address
1250 Bayhill Drive, Suite 315,
San Bruno, CA 94066
USA
Freshdesk Contact Center Comparisons
Popular Freshdesk Contact Center Alternatives

NOAWARDS
YET
Pricing:
Starting from $19.50
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Conversation Analytics
- Keyword Spotting
- Marketing Call Tracking
- Geo Contact
- Call Management
- Smart Routing
- Call Center
- Call Security
Pricing Info
CallTrackingMetrics Essentials Plan
- Basic Call Tracking For Businesses
- $19.50 Per Month – Monthly Subscription Fee
- $ 2.50 Per Month – Local Numbers
- $ 4.50 Per Month – Toll Free Numbers
- $ 0.045 Per Minute – Local Inbound
- $ 0.065 Per Minute – Toll Free Inbound
- $ 0.050 Per Minute – Outbound Calls
- $ 0.018 Per Text
- Unlimited Users
- Various User Access Levels
- API Access
- Local & Toll Free Tracking Numbers in 40 Countries
- Record Calls
- Port Numbers (USA/CA Only)
- Track Online Or Offline Advertising Channels
- Calls Matched to Website Visitor And Ad Click
- Call Whispers
- Forward Calls To Landline. Mobile, Or Softphone
- Route Calls By Schedule
- Route Calls By IVR
- Virtual Voicemail Boxes
- Conference Calls
- Score, Convert, and Tag Calls
- Call Scripts
- Softphone
- Call Tracking Reports By Advertisement Source
- Calls By Keyword, Ad Group, Or Campaign
- Call Center Reports
- ROI Reporting
- Call Notifications
- Google Analytics Integration
- Google AdWords Integration
- WordPress Integration
- Zapier Integration
- Kissmetrics Integration
- Live Listen – $ 0.01
- Call Insights Premium Caller ID – $ 0.20
- Spam Detective – $ 0.02
- Transcriptions With Keyword Spotting – $ 0.08
- Call Encryption – $ 0.01
- FormReactor Embeddable Forms
- Forms Trigger Phone Calls And Notifications
- Receive/Send Text Messages/Multimedia
- Text Notifications
CallTrackingMetrics Advanced Plan
- Call Center and Agency Features
- $ 99.00 Per Month – Monthly Subscription Fee
- $ 1.50 Per Month – Local Numbers
- $ 2.25 Per Month – Toll Free Numbers
- $ 0.035 Per Minute – Local Inbound
- $ 0.050 Per Minute – Toll Free Inbound
- $ 0.029 Per Minute – Outbound Calls
- $ 0.013 Per Text
- Unlimited Users
- Various User Access Levels
- API Access
- Agency Account Structures
- Local & Toll Free Tracking Numbers in 40 Countries
- Record Calls
- Port Numbers (USA/CA Only)
- Track Online Or Offline Advertising Channels
- Calls Matched to Website Visitor And Ad Click
- Call Whispers
- Geo Contact
- Forward Calls To Landline. Mobile, Or Softphone
- Route Calls By Schedule
- Route Calls By IVR
- Virtual Voicemail Boxes
- Conference Calls
- Score, Convert, and Tag Calls
- Call Scripts
- Softphone
- Smart Routing
- Geo Routing
- Call Queues
- Post Call Agent Survey
- Hold Patterns (Music,Voiceover, etc.)
- Auto Dialer
- Call Tracking Reports By Advertisement Source
- Calls By Keyword, Ad Group, Or Campaign
- Call Center Reports
- ROI Reporting
- Call Notifications
- Agency Reporting
- Real-time Agent Dashboard
- Custom Fields
- Google Analytics Integration
- Google AdWords Integration
- WordPress Integration
- Zapier Integration
- Kissmetrics Integration
- Optimizely Integration
- HubSpot Integration
- Salesforce Integration
- Stripe Integration
- CAKE Integration
- Marin Integration
- Marketo Integration
- Kenshoo Integration
- Unbounce Integration
- Bizible Integration
- Maxymiser Integration
- Aquisio Integration
- Live Listen – $ 0.00
- Call Insights Premium Caller ID – $ 0.12
- Spam Detective – $ 0.01
- Transcriptions With Keyword Spotting – $ 0.05
- Call Encryption – $ 0.005
- Agency White Labeling – $99 one time setup and $49 Per Month
- FormReactor Embeddable Forms
- Forms Trigger Phone Calls And Notifications
- Receive/Send Text Messages/Multimedia
- Text Notifications
- Schedule Bulk Text Messaging
CallTrackingMetrics Elite Plan
- Customized For High Volume Customers
- Contact CTM Sales For Pricing Details
- Unlimited Users
- Various User Access Levels
- API Access
- Agency Account Structures
- Local & Toll Free Tracking Numbers in 40 Countries
- Record Calls
- Port Numbers (USA/CA Only)
- Track Online Or Offline Advertising Channels
- Calls Matched to Website Visitor And Ad Click
- Call Whispers
- Geo Contact
- Forward Calls To Landline. Mobile, Or Softphone
- Route Calls By Schedule
- Route Calls By IVR
- Virtual Voicemail Boxes
- Conference Calls
- Score, Convert, and Tag Calls
- Call Scripts
- Softphone
- Smart Routing
- Geo Routing
- Call Queues
- Post Call Agent Survey
- Hold Patterns (Music,Voiceover, etc.)
- Auto Dialer
- Call Tracking Reports By Advertisement Source
- Calls By Keyword, Ad Group, Or Campaign
- Call Center Reports
- ROI Reporting
- Call Notifications
- Agency Reporting
- Real-time Agent Dashboard
- Custom Fields
- Google Analytics Integration
- Google AdWords Integration
- WordPress Integration
- Zapier Integration
- Kissmetrics Integration
- Optimizely Integration
- HubSpot Integration
- Salesforce Integration
- Stripe Integration
- CAKE Integration
- Marin Integration
- Marketo Integration
- Kenshoo Integration
- Unbounce Integration
- Bizible Integration
- Maxymiser Integration
- Aquisio Integration
- Live Listen – customized
- Call Insights Premium Caller ID – customized
- Spam Detective – customized
- Transcriptions With Keyword Spotting – customized
- Call Encryption – customized
- Agency White Labeling – customized
- FormReactor Embeddable Forms
- Forms Trigger Phone Calls And Notifications
- Receive/Send Text Messages/Multimedia
- Text Notifications
- Schedule Bulk Text Messaging
Integrations
CallTrackingMetrics supports the following integrations:
- Google Analytics
- Google AdWords
- WordPress
- Zapier
- Kissmetrics
- Optimizely
- HubSpot
- Salesforce
- Stripe
- CAKE
- Marin
- Marketo
- Kenshoo
- Unbounce
- Bizible
- Maxymise
- Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
Company Email
info@calltrackingmetrics.com
Contact No.
Company's Address
877 Baltimore Annapolis Blvd.
Suite 207
Severna Park, MD 21146
CallTrackingMetrics Comparisons
Popular CallTrackingMetrics Alternatives
When you test various Customer Support Software software you shouldn’t just analyze their features list and available pricing plans. Pay attention to the fact that the product must be meeting your requirements and business so the more flexible their offer the better. Check what systems are supported by Freshdesk Contact Center and CallTrackingMetrics and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to learn which languages and geographies are supported, because this might be a deal breaker for many firms.
Page last modified