What is better FocalScope or TOPdesk? Various organizations want different types of Help Desk Software. To understand well which one fits your needs, think about evaluating various options feature by feature including their terms and costs. Likewise, you may get a quick idea of their overall efficiency and customer feedback by checking our smart scoring system.
The results are: FocalScope (8.2) vs. TOPdesk (8.5) for total quality and efficiency; FocalScope (N/A%) vs. TOPdesk (96%) for user satisfaction rating. Examine their high and weaker points and see which software is a better option for your company. One simple but effective way is to write the pros and cons of both applications side by side and check which solution has more benefits.
Currently, the most significant services in our Customer Support Software category are: Freshdesk Omni, Zendesk, Freshdesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
TOPdesk provides enterprise pricing options. All plans include complimentary features such as access to mailboxes, assets, unlimited end users, and the marketplace.
TOPdesk integrates with various business systems and applications, including:
Microsoft Intune
Microsoft Azure
Clicksign
Versio.io
SMS notifications
Power BI
Oracle
ZigiOps: Jira, Azure, Dynatrace, OpsBridge
Ebbot AI Chatbot
Intrafind
NIVO Identity Management
ROGER365.io
Microsoft Teams
ServiceNow
Zendesk
Jira
Trello
TeamViewer
The tool comes with an API, facilitating smooth communication with TOPdesk and eliminating the need for intricate custom work connecting with other applications.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nando's, Roots, The University of Memphis
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
TOPdesk excels in optimizing service operations, providing organizations with a streamlined and adaptable solution, fostering collaboration, and enhancing overall operational efficiency.
In the event you are still having doubts about which service will perform best for your company it may be a sound idea to investigate each service’s social metrics. Such metrics are usually an indicator of how popular a given app is and how extensive is its online presence. For example, in case of Facebook FocalScope has 0 likes on their official page while TOPdesk profile is liked by 1700 users.
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