What is better FocalScope or Sprinklr Service? Different businesses need different types of Customer Support Software. To find out which one suits you, consider evaluating various options feature by feature an taking into consideration their conditions and pricing. Furthermore, you will get a quick idea of their overall effectiveness and customer feedback by having a look at our smart scoring system.
The results are: FocalScope (8.2) vs. Sprinklr Service (8.9) for total quality and performance; FocalScope (N/A%) vs. Sprinklr Service (97%) for user satisfaction rating. Analyze their strong and weaker points and see which software is a better option for your company. An effective, simple tactic is to note down the strengths and weaknesses of both services side by side and see which app is better.
We know that not all businesses have enough time to try out dozens of different products, so we came up with a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
FocalScope offers four SMB and enterprise pricing packages for users to choose from. Give the details a look, and select the best plan for your company:
Sprinklr Service integrates with the following business systems and applications:
Acoustic Exchange
Adjust
Adobe Analytics
Adobe Experience Manager
Adobe Marketo Engage
Aeris Weather
AppsFlyer
Aprimo
Arabot
Bazaarvoice
Bitly
Bl.ink
Bynder
Canary
Contentful KB
Corezoid
Coveo
Datorama Salesforce
DaveAI
Digital Safe (Smarsh)
Discourse
Domo
Esko
Form Assembly
Freshdesk KB
Freshsales
Getty
Giphy
Global Relay
go.usa
Google Analytics
Google Campaign Manager
Google Data Studio
Google Firebase
Haptik
IBM Watson
IV.ai
Kochava
kona.tech
kore.ai
Lyearn
MailChimp
Medallia
MediaOcean
Microsoft Bot Framework
Microsoft Dynamics 365
MS Dynamics KB
Netomi
Newscred
Nonli
Okta
Oracle B2C Service
Oracle Eloqua
Oracle Responsys
Ozonetel
Power BI
PowerReviews
Proofpoint
Quiq (Snaps)
Salesforce CRM
Salesforce Email Studio
Salesforce Knowledge
Salesforce Service Cloud Lightning
SAP ariba
SAP Service Cloud (C4C)
ServiceNow
Shutterstock
Slack
Socialive
Stripe
Tableau
TreasureData
Trust Pilot
Twilio
WordPress
Zendesk KB
Zendesk Support
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Microsoft, Samsung, Marriott International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An enterprise customer support platform that leverages an advanced AI engine. It uses tools that scale customer service across more than 30 digital and traditional channels. Sprinklr Service automatically collects and analyzes customer feedback with the purpose of enhancing customer experiences.
No Customer Support Software will manate to cover all the requirements of a specific team. Even though key features of FocalScope and Sprinklr Service are obviously a priority you should also thoroughly analyze the integrations offered by every product. Very often you will already be working with some other B2B software in your company and it’s always better to choose services that integrate well with each other. If you do that you can guarantee a smooth transfer of information between your teams and apps, which can significantly reduce time spent on migrating between one service and the next.
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