What is better eTollFree or Freshdesk Contact Center? The ideal Customer Support Software is a solution that can address your company’s specific requirements. It is possible to determine which option works really with your enterprise if you examine a wider range of products before you decide which one is the best.
For instance, eTollFree and Freshdesk Contact Center are scored at 7.1 and 9.2, respectively, for overall quality and performance. Similarly, eTollFree and Freshdesk Contact Center have a user satisfaction rating of N/A% and 100%, respectively, which shows the general feedback they get from customers. Moreover, get in touch with a regular client of the software and solicit their opinion regarding the solution in question.
Those of you who are pressed for time or would like to get a Call Center Software suggestion from our experts may want to examine these top choices for the current year: Zendesk, Freshdesk Contact Center, JustCall.
eTollFree offers several SMB and enterprise pricing plans for users to choose from. Custom plans for virtual local phone number service, predictive dialer system custom pricing, and wholesale VoIP termination rates are also available. Here are the details:
Toll Free Number Service
99¢/month
Plus 3.5¢/minute/completed call
833 Toll-Free Numbers – Search, Reserve, and Set Up 833 Toll-Free Numbers for Free
Pay The Same Monthly Rate 99¢/month
Forwarding Options:
Home Telephone Lines
Business Line
Fax to E-mail
Voice-Mail
Voice-Mail to E-mail
Auto Attendant
International Numbers
VoIP Extensions
Call Screening
Voicemail
Conference Calling
Predictive Dialer
1.5¢/min – Inbound Calling Rate
1¢/min – Outbound Calling Rate
Call Recording
Unlimited Bandwidth
Unlimited Users
24/7 Tech Support
Note that there is also a $99 additional monthly fee for hosting.
Freshdesk Contact Center’s SMB and enterprise pricing information is available only upon request. Contact the company for more details, and ask for your quote.
Freshcaller is a young, yet very promising call center and multi-level IVR solution that allows users to restructure and modernize their cloud-hosted support systems. It is primarily designed for SME use. The user interface is very intuitive and it is fitted with comprehensive features like interaction history and call recording.
It may not always be enough to simply compare eTollFree and Freshdesk Contact Center with each other. Even though reliable features, cost and customer reviews are all crucial and should be considered when making a final choice, you should also pay attention to the recognition and awards merited by each service. Frequently a less dominant service may turn out to be an amazing choice that was a winner of many industry awards such as our Exceptional Customer Support Award which proves that in spite of lesser market popularity it’s a significant contender to the software that rule the market.
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