What is better Drift or ScreenConnect? Reviewing products to get the best Customer Support Software does not always have to be tough. On our review platform, we enable you to match Drift and ScreenConnect and promptly see their distinct features. We allow you to take a look at their functions, supported devices, customer support, pricing, terms, and much more.
You can even examine their overall score (8.9 for Drift vs. 9.0 for ScreenConnect) and overall customer satisfaction level (100% for Drift vs. 96% for ScreenConnect). Devote time to compare your best alternatives and find out which one is ideal for your company. Similarly, you have to consider the software vendor’s business viability; can you count on them and will they still be around in the future?
We know that not all companies have the time to scrutinize a large number of different products, so we created a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Pipedrive, Zendesk, Vision Helpdesk.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having second thoughts about which software will work best in your case it might be a good idea to examine each service’s social metrics. Such metrics are usually a way to see how popular a given app is and how big is its online presence. For example Drift Twitter account has currently 14085 followers. At the same time ScreenConnect Twitter is followed by 15200 users.
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