What is better Drift or ScreenConnect? Getting the perfect Customer Support Software product is all about evaluating different solutions and figuring out the top application for your specific needs. Our unique process gives you a fast look at the general rating of Drift and ScreenConnect. For all round quality and performance, Drift scored 8.9, while ScreenConnect scored 9.0. On the other hand, for user satisfaction, Drift earned 100%, while ScreenConnect earned 96%.
Below it's also possible to check their functionalities, terms, plans, etc. to see which software will be more appropriate for your company. One critical feature to check is if the software can toggle on/off restrictions on various types of users to limit the exposure of any critical company data.
Our experts made sure to review all popular Live Chat Software solutions offered on the market, but among all the ones we reviewed these three deserved our special attention: Zendesk, Vision Helpdesk, Pipedrive.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Almost as essential as features and user support quality are pricing packages provided by Drift and ScreenConnect. Although price should not be a deciding element it’s without a doubt a key thing to think about. You should look for a flexible pricing package that can be matched with your team size and easily scaled up if your company expands. Make sure you don’t choose packages that have extra features that you won’t use and always try to get in touch with the vendor directly because enterprises can often count on discounts. You should also try out a free trial or demo of each software to spend at least some time working with it. It’s a valuable experience that doesn’t ask you to pay any money and gives you a practical overview of what it feels like to work with Drift and ScreenConnect.
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