What is better Deskun or ConnectWise Control? A sensible way to find the appropriate Help Desk Software product for your organization is to cross-check the solutions against each other. Here you can compare Deskun and ConnectWise Control and see their functions compared thoroughly to help you select which one is the more effective product.
Likewise, you can review their overall ratings, including: overall score (Deskun: 8.0 vs. ConnectWise Control: 9.0) and user satisfaction (Deskun: 100% vs. ConnectWise Control: 100%). Browse through their distinctive features and similarities and see which one outperforms the other. Moreover, think about what your business will be in years to come; will your company outgrow the app in the next 3-5 years?
People who are pressed for time or need a Help Desk Software recommendation from our experts may want to examine these top choices for the current year: Freshdesk, Zendesk, Salesforce Service Cloud.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
You should pay attention to the fact that while both Deskun and ConnectWise Control may provide an outstanding set of features every app could be designed for a different company size. If you are analyzing various solutions you may want to give some attention to a company size they are meant for. Certain features could scale up effectively for large enterprises but if you have a small or mid-sized company it’s usually better to refrain paying for customized features that you may never have a chance to use.
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