What is better Deskpro or Wix Answers? If you want an effective Help Desk Software product for your enterprise you should remember to assess a wide range of solutions. It doesn’t have to be difficult, and can be as quick as matching their features in a table like the one below. You will also get a quick idea how each product works. As an example, on this page you can see Deskpro’s overall score of 7.3 and compare it against Wix Answers’s score of 8.9; or Deskpro’s user satisfaction level at N/A% versus Wix Answers’s 100% satisfaction score.
The assessment will help you identify the good and bad points of each application, and make up your mind on which one suits you requirements better. On top of the robust features, the application that’s simple to grasp and use is always the better choice.
Our team put a lot of effort to prepare reviews of all popular solutions offered out there, but among them these three deserved our special attention: .
Give your team the power, control and customization they need to build stronger customer relationships on a secure and trusted platform. Deskpro offers 3 pricing options:
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
You don’t want just a wide array of useful tools and flexible pricing packages from a reliable Help Desk Software. Almost as essential as main features is a top-notch customer support. You want to ensure that when you have any questions about Deskpro or Wix Answers, or you run into a problem, or perhaps you’ll want to ask for a certain update or feature beneficial to your business you can trust in a responsive and helpful customer support. See if solutions such as phone support, tickets or live chat are provided. Additionally, it’s a big plus if you can benefit from individual training or at least a knowledge base you can use.
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