What is better Deskforce or ScreenConnect? There are numerous Customer Support Software products in the market today. The best way to find out which service fits your needs best is to compare them side by side. As an example, here you can examine Deskforce and ScreenConnect for their overall score (8.0 vs. 9.0, respectively) or their user satisfaction rating (N/A% vs. 96%, respectively).
It’s also possible to examine their features and pricing terms as well as other helpful data below. When matching products be sure to compare their related functions and mark their differences to obtain a clearer picture of both deals. Similarly, bear in mind to evaluate non-core features such as security, backup, ease-of-use, and customer service.
Our team put a lot of effort to prepare reviews of all popular Call Center Software services available on the market, but among all the ones we reviewed these three deserved our special attention: JustCall, Freshdesk Contact Center, Zendesk.
Contact Deskforce for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Deskforce integrates with the following business systems and applications:
Salesforce
Microsoft Dynamics
Zendesk
Zoho
Bitrix
SugarCRM
HighRise
Vtiger
Zurmo
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
CallQuall
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskforce equips businesses with a full ecosystem of cloud-based real-time communication solution that consolidates the business process and strengthens business intelligence efforts.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Please note that even though both Deskforce and ScreenConnect may offer a reliable array of features each product could be aimed at a different business size. If you are studying different apps you may want to focus on a business size they are catering to. Some functionalities might scale up well for large enterprises but if you have a small or medium company it’s frequently more sensible to avoid paying for complex functionalities that you may never use.
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