Desk.com
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Universal Inbox
- Twitter/Facebook
- Live chat window
- Phone
- Community discussions
Case management
- Case filters and business rules to organize priorities and queues
- Escalation and case tracking
- Labels and notes for sorting
Support Center
- Custom branding
- Content management for non-IT user
- Multi-brand support
Productivity
- Business rules for auto tasking
- Macros to perform simultaneous actions
- Bulk updating
- Reward system
Customer profiles
- Customer history in one place
- Salesforce integration
Business insights
- Preconfigured reports
- Agents performance reports
- Customizable reports
Multi-lingual support
- 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
- iOS
- Android
- BlackBerry
- Mobile browser
Pricing Info
Pricing Info
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
- Multi-channel support
- Self-service support
- Agent productivity tools
- Support performance reporting
- Knowledge base
- Workflow and automation
- Desk.com support
- Easy integrations
Pro – $60/month (billed annually)
- All features from the Standard plan
- Desk Connect for Salesforce
- Advanced reporting and analytics
- Multibrand self-service support
- Open CTI (telephony)
- Native CSAT scores
- More multilingual support
- Customize page layouts
Business – $100/month (billed annually)
- All features from the Pro plan
- Custom interactive dashboards
- Advanced integrations and workflow
- Custom agent roles & permissions
- Customer Health Monitor
- SSO for agents & admins
- Unlimited multibrand support
- Unlimited page layouts
Integrations
Integrations
Add-Ons
- Content Rating for Support Center
- Contact Form for Support Center
Integrations
- Salesforce
- MailChimp
- CampFire
- TalkDesk
- Twilio
- flowdock
- Atlassian HipChat
- PagerDuty
- GTalk
- Web Hooks
- JIRA
- HipMob
- UserLike
- Zapier
- Klaviyo
- Zenbox
- Snap Engage
- Live Chat
- Olark
- Lexity
- Cloud Work
- Right Signature
- Nicereply
- Verbalize it
- Cirrus Insight
- Viral Heat
- Customer Thermometer
- Panorama 9
- Preact
- REST APIs to integrate your own apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Company Email
info@desk.com
Contact No.
Company's Address
501 2nd St. Suite 350
San Francisco, CA 94107
USA
Desk.com Comparisons
Popular Desk.com Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Customizable Ticket Forms
- API Access
- Built-in Performance Tracking
- SSL 256-bit Data Encryption
- Use your own Custom Domain
- Time Saving Automations
- Integration with Google Apps
- Full Email Integration
- Built In Reports
- Importing and Exporting Enabled
- Web-based Customer Portal
- Incorporate SLA Targets
- It’s an web based application, so no need to install any other software to use Mojo Helpdesk
- Easy ticket creation from web or email
- Automatic case routing base on ticket category
- Customer satisfaction ratings
- Ticket centralization and management
- Web-based customer portal for users
- Easy assignment of requests to your staff
- Real-time reporting
- Automations
- Service levels
- Powerful search
- Single Sign up
- API integration with SOAP and XML
- Help desk activity reporting
- Written in Ruby on Rails and Ajax
- Linux, Mysql and Apache supported Backend
- Better tracking of customer satisfaction
- Better monitoring of time spent on tickets
- Easy data import and export
Pricing Info
Mojo Helpdesk offers a free trial plan for 30 days. You do not need a credit card for the trial version. It currently has four plans:
Plus: $24/month
- As low as $2 per agent/month
- Agents: 15
- Unlimited tickets
- Automation: 5
- Daily API Limit: 5000
- File Uploads: 500 MB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 3
Business: $49/month
- Unlimited agents
- Unlimited tickets
- Automation: 10
- Daily API Limit: 10000
- File Uploads: 3 GB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 6
- Secure 256-bit SSL Encryption
Enterprise: $99/month
- The most popular plan
- Unlimited agents
- Unlimited tickets
- Automation: 20
- Daily API Limit: 20000
- File Uploads: 100 GB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 11
- Secure 256-bit SSL Encryption
- Custom Branding
- Time Tracking
- Purchase Order & Paper Invoice
- Unlimited Phone Support
Enterprise Plus: $149/month
- The most popular plan
- Automations: 50
- Daily API Limit: 35000
- File Uploads: 1 TB
- Email Notifications
- User Satisfaction Ratings
- Service Levels Agreements
- Email Integration
- Multiple Ticket Forms: 99
- Secure 256-bit SSL Encryption
- Custom Branding
- Time Tracking
- Purchase Order & Paper Invoice
- Unlimited Phone Support
Integrations
- Google Apps
- Mojo Helpdesk API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Toshiba, Harvard University, Miramax Films, San Antonio Spurs
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A simple helpdesk app with a “Google-like” interface for customer support and internal task tracking where requests are centralized, assorted, and quickly assigned for processing.
Company Email
mojohelpdesk@support.metadot.com
Contact No.
Company's Address
9020 N. Capital of Texas Hwy
Great Hills Corp Ctr 1-365
Austin, Tx 78759 - USA
Mojo Helpdesk Comparisons
Popular Mojo Helpdesk Alternatives
If you continue having doubts about which service will perform best for your company it might be a good idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular each software is and how big is its online presence. For example Desk.com Twitter account has currently 35611 followers. At the same time Mojo Helpdesk Twitter is followed by 545 people.
Page last modified