Desk.com
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
Universal Inbox
- Twitter/Facebook
- Live chat window
- Phone
- Community discussions
Case management
- Case filters and business rules to organize priorities and queues
- Escalation and case tracking
- Labels and notes for sorting
Support Center
- Custom branding
- Content management for non-IT user
- Multi-brand support
Productivity
- Business rules for auto tasking
- Macros to perform simultaneous actions
- Bulk updating
- Reward system
Customer profiles
- Customer history in one place
- Salesforce integration
Business insights
- Preconfigured reports
- Agents performance reports
- Customizable reports
Multi-lingual support
- 36 languages including English, Spanish, Chinese and Portuguese variations
Mobile
- iOS
- Android
- BlackBerry
- Mobile browser
Pricing Info
Pricing Info
Desk offers three SMB and enterprise pricing plans, and a free trial users can check to familiarize with its features and functions. You can upgrade/downgrade at any time, but your prepaid plan cannot be credited or refunded in the case of downgrade. You can pay monthly or annually. Visa, Amex and MasterCard accepted.
Give the details a look, and select the best plan for your company:
Standard – $20/month (billed annually)
- Multi-channel support
- Self-service support
- Agent productivity tools
- Support performance reporting
- Knowledge base
- Workflow and automation
- Desk.com support
- Easy integrations
Pro – $60/month (billed annually)
- All features from the Standard plan
- Desk Connect for Salesforce
- Advanced reporting and analytics
- Multibrand self-service support
- Open CTI (telephony)
- Native CSAT scores
- More multilingual support
- Customize page layouts
Business – $100/month (billed annually)
- All features from the Pro plan
- Custom interactive dashboards
- Advanced integrations and workflow
- Custom agent roles & permissions
- Customer Health Monitor
- SSO for agents & admins
- Unlimited multibrand support
- Unlimited page layouts
Integrations
Integrations
Add-Ons
- Content Rating for Support Center
- Contact Form for Support Center
Integrations
- Salesforce
- MailChimp
- CampFire
- TalkDesk
- Twilio
- flowdock
- Atlassian HipChat
- PagerDuty
- GTalk
- Web Hooks
- JIRA
- HipMob
- UserLike
- Zapier
- Klaviyo
- Zenbox
- Snap Engage
- Live Chat
- Olark
- Lexity
- Cloud Work
- Right Signature
- Nicereply
- Verbalize it
- Cirrus Insight
- Viral Heat
- Customer Thermometer
- Panorama 9
- Preact
- REST APIs to integrate your own apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Diamond Candles, Greenvelope, Roomorama, Yelp, Snap Engage, Dwolla, StockTwits, Page Lever,Sticker Mule, Vimeo, Big Cartel, SK Songkick, Wunderkinder, Mixergy, Metalab, Utz, Media Piston, SoundCloud, DuckDuckGo, Zaarly, One King's Lane, DirectTV FotoMoto, Klout, Remeber the Milk Fitbit, The Little App Factory
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Powerful and comprehensive CRM solution that integrates well with other Salesforce products.
Company Email
info@desk.com
Contact No.
Company's Address
501 2nd St. Suite 350
San Francisco, CA 94107
USA
Desk.com Comparisons
Popular Desk.com Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Advanced ticket management
- Intuitive
- Collaboration
- Multi-department support
Service desk analytics
- Time-tracking
- SLA management
Cutting-edge automation and integration
- Workflows
- Flexible interaction
- Gamification
Standard features
- Knowledge base
- Approval management
- Customer feedback
- ITIL
- E-mail integration
More features
- Self-service for user
- Custom interface
- Interactive dashboard
- Asset management
- Breaking news
- Smart notifications
- Templates
- Branding
- Multilingual support
- Import active directory import
Pricing Info
InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.
InvGate Service Desk
- Ticketing
- Knowledge base
- Reporting and Analytics
- Self-service
- Workflows
- SLAs
- ITIL
- Gamification
- Multi-Department
InvGate Assets
- All Features from the Service Desk plan
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
InvGate Service Desk + Assets
- Network Discovery
- Asset Inventory
- IT Financials
- Software Licensing
- Software Metering
- Change Management
- Software Deployment
- Remote Desktop
Integrations
InvGate offers the following integration options:
- Accessible from any web-enabled mobile device
- HTML e-mail integration
- LDAP and Active Directory servers
- InvGate Assets
- InvGate Insight
- FileWave
- SAML
- Microsoft SCCM (System Center Configuration Manager)
- Zapier
- ITIL-verified
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
InvGate Service Desk is an award-winning, Intuitive web-based software to manage, analyze, and automate your IT service support. Any type of business can easily manage, control, analyze, and automate support right in one place. Its collaborative functionalities ensure efficient workflow even with large teams.
Company Email
info@invgate.com
Contact No.
Company's Address
524 Union Street #270
San Francisco, CA 94133
USA
InvGate Service Desk Comparisons
Popular InvGate Service Desk Alternatives
If you are still having doubts about which service will work best for your company it may be a sound idea to analyze each service’s social metrics. Such metrics are quite often a sign of how popular each solution is and how big is its online presence.For example, if you analyze Desk.com LinkedIn profile you’ll learn that they are followed by 0 people. In case of InvGate Service Desk the volume of followers on their LinkedIn page is 5131.
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