What is better DataKnowl or Vivantio? It’s easy to our scoring system to give you a general idea which CRM Software product is will work better for your business. For overall product quality, DataKnowl attained 8.0 points, while Vivantio received 8.4 points. At the same time, for user satisfaction, DataKnowl scored N/A%, while Vivantio scored 93%.
Details about their functions, tools, supported platforms, customer support, plus more are given below to give you a more accurate review. Remember to get only the functions your business requires so you don’t waste resources for features that you won’t be using.
As of now, the best services in our Customer Service Software category are: Freshdesk Omni, Freshdesk, Salesforce Service Cloud.
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Aside from full API and custom webhooks, Vivantio offers integrations with these applications:
Azure Directory Sync
Azure DevOps (VSTS)
JIRA
TFS
Okta
SCIM Provisioning
Salesforce
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Tesco Mobile, RAC, NHS, Toshiba, Porsche
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A powerful yet easy-to-use, flexible service management tool to help you provide great customer service. It offers extensive automation, customization, self-service portals, and comprehensive reporting tools at prices that are right for your needs.
No CRM Software will be able to solve all the needs of a company. Even though main functionalities of DataKnowl and Vivantio are obviously a priority you should also thoroughly analyze the integrations offered by each software. Quote frequently you will already be working with various kinds of SaaS software in your company and it’s much better to choose products that integrate well with each other. If you do that you will be able to be certain of a reliable transfer of data between your teams and software used, which can considerably reduce time devoted to migrating between one service and the other.
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