What is better DataKnowl or Salesforce CRM? If you want an effective CRM Software product for your company you have to remember to assess a wide range of alternatives. It doesn’t have to be challenging, and can be as straightforward as matching their features in a table like the one below. You will also get a brief idea how each product functions. As an example, on this page you can see DataKnowl’s overall score of 8.0 and compare it against Salesforce CRM’s score of 9.7; or DataKnowl’s user satisfaction level at N/A% versus Salesforce CRM’s N/A% satisfaction score.
The assessment will allow you to spot the good and bad points of each program, and choose which matches your requirements better. Aside from the rich features, the software that is easy to understand and use is always the better choice.
Those of you who don't have much time or would like to get a Customer Service Software recommendation from our team might want to examine these top choices for the current year: Salesforce Service Cloud, Freshdesk, Freshdesk Omni.
DataKnowl is offered in four different pricing packages. A free version is also available. Contact them today to know more enterprise pricing information.
Starter – Free
Up to 3 Agents
Unlimited Channels
Web Widget
Unified Communication (100 minutes per month)
CRM included (1 Workgroup, max 3,000 contacts)
Ticket System included
Telephony (Voice essential, max 1 phone number)
Self-service, Email support
Standard – $8/month
All Starter features
Unlimited Agents
Unified Communication (250 minutes per month)
CRM included (1 Workgroup, max 10,000 contacts)
Telephony (Voice essential, max 3 phone numbers)
Advanced – $25/month
All Standard features
Unified Communication included (1,000 min/mo)
CRM included (1 Workgroup, max 50,000 contacts)
Enterprise – $49/month
All Advanced features
Unified Communication included (2,000 min/mo)
CRM included (3 Workgroups, max 100,000 contacts)
Self-service, Email, Phone support
Plus – $89/month
All Enterprise features
Unified Communication included (unlimited min/mo)
CRM included (10 Workgroups, unlimited contacts)
Self-service, Email, Phone support
Other plans and pricing options are also available.
DataKnowl offers a solid API to achieve this full integration with legacy systems and third-party software.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A cloud-based omnichannel solution created to enable businesses and organizations fully automate and optimize their Customer Service and Engagement processes and workflows.
Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.
Essentials – $25/user/month
Account and contact management
Opportunity management
Lead management
Lead assignment and routing
Customizable sales process
Web-to-lead capture
Email templates
Mass email
Campaign management
Task management
Activity feed
Salesforce mobile app (with offline functionality)
Salesforce CRM integrates with the following business systems and applications:
Force.com
Heroku
ExactTarget Fuel
Third-party apps at Salesforce AppExchange
Service Cloud
Marketing Cloud
Pardot,
Desk.com
Analytics Cloud
Data Cloud
JIRA
Freshdesk
FinancialForce
LeadExec
Samanage
Zuora
Zendesk
You can also connect Salesforce CRM with any app, data, or device via MuleSoft Anypoint Platform for an additional price.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads. It has lead management and marketing automation tools to help you improve your conversions. Its powerful integrations with other leading business applications allow you to have a more flexible customer relationship management.
Almost as essential as useful features and user support responsiveness are pricing options offered by DataKnowl and Salesforce CRM. Even though pricing should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be matched with your business size and painlessly scaled up every time your team expands. Make sure you don’t opt for pricing plans that have extra tools that you won’t find useful and always make an effort to contact with the vendor directly because big companies can usually count on special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a helpful experience that doesn’t need you to pay any money and offers a solid overview of what it’s like to work with DataKnowl and Salesforce CRM.
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