What is better CustomerSuccessBox or Satmetrix? With various functionalities, pricing, details, and more to check, choosing the right CRM Software for your organization is challenging. But by working with our system, it's easy to match the characteristics of CustomerSuccessBox and Satmetrix including their general rating, respectively as: 8.6 and 8.7 for overall score and 95% and 100% for user satisfaction.
You can also compare them feature by feature and find out which program is a better fit for your business. Remember to ask for a demo first prior to subscribing to see how the solution can help you in real scenarios.
Right now, the most popular services in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Contact Satmetrix for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Exchange Bank, Pulse Secure, Williams Scotsman, Busey Bank
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Satmetrix is a customer experience management platform to help you improve customer experience by designing and managing unique customer journeys. This platform is equipped with built-in analytics that extracts essential data and insights from comments, so you can immediately address specific issues.
In case you are still having doubts about which solution will work best in your case it may be a good idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular each solution is and how wide is its online presence. For example, in case of Facebook CustomerSuccessBox has 106 likes on their official profile while Satmetrix profile is liked by 7366 people.
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