What is better CustomerSuccessBox or Oracle CX? It’s easy to our scoring system to give you a general idea which Customer Experience Management Software product is will work better for your company. For overall product quality, CustomerSuccessBox earned 8.6 points, while Oracle CX gained 8.9 points. At the same time, for user satisfaction, CustomerSuccessBox scored 95%, while Oracle CX scored 100%.
Specifics of their features, tools, supported platforms, customer service, plus more are provided below to provide you with a more precise comparison. Don’t forget to choose only the tools your company needs so as not to waste money for functions that are unnecessary.
If you need to quickly locate the best Customer Experience Management Software according to our experts we recommend you take a look at one of these solutions: Zendesk, Smartlook, Alchemer.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Both CustomerSuccessBox and Oracle CX were tested by a group of independent SaaS experts who conducted a full analysis of all core aspects of every app. Their ultimate rating was calculated using our unique SmartScore algorithm which gives a separate partial score to each component including: main functionalities, client support, mobile device support, security, user satisfaction as well as reviews in other media. We realize useful features are not the only aspect essential to a business so we do our best to pay attention to all facets of a app before giving it a final score.
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