What is better Oracle CX or NICE inContact CXone? Assessing products for the top Customer Experience Management Software need not be tough. On our review platform, we enable you to match Oracle CX and NICE inContact CXone and right away analyze their unique elements. We allow you to take a look at their uniqe benefits, supported devices, level of support, costs, terms, and much more.
You may also review their overall score (8.9 for Oracle CX vs. 8.8 for NICE inContact CXone) and overall customer satisfaction level (100% for Oracle CX vs. 91% for NICE inContact CXone). Take your time and compare your best alternatives and discover which one is ideal for your company. Likewise, you must check the software vendor’s background; are they reliable and will they still be operating in the future?
If you would like to quickly identify the optimal Customer Experience Management Software according to our review team we advise you check out these services: Smartlook, Alchemer, Zendesk.
NICE inContact CXone’s pricing plans are available by request. You can call or chat with a sales representative for more details or fill out the quote request form on their website.
NICE inContact has pre-built integrations with CRM applications like:
Salesforce
SAP
Oracle Service Cloud
Microsoft Dynamics
Zendesk
NetSuite
ServiceNow
Bullhorn
SugarCRM.
Other integrations can be done through a NICE inContact DevOne partner.
Integrations for unified communications as a service (UCaaS) allow formal and informal agents and subject matter experts to communicate through Skype or RingCentral.
Customers can also choose from more than 250 APIs in the DEVOne Ecosystem. These cover various areas from agent and admin functions to real-time data and reporting capabilities.
You can also quickly build and deploy a custom solution using RESTful APIs that allow you to integrate NICE inContact with just about any third-party system.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honeywell, Aetna, New Balance
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Industry-leading contact center software that offers a full suite of tools for transforming the customer experience. This platform offers omnichannel routing capabilities, analytics workforce optimization, automation, and AI-powered tools. It also delivers 99.99% uptime to prevent prolonged interruptions and downtime.
In the event you are still having second thoughts about which solution will work best for your business it may be a good idea to analyze each service’s social metrics. Such metrics are frequently an indicator of how popular each app is and how extensive is its online presence. For example Oracle CX Twitter account has currently 63127 followers. At the same time NICE inContact CXone Twitter is followed by 8590 people.
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