What is better CustomerSuccessBox or OPINIA Census? If you want to get a easy way to find out which Business Intelligence Software product is better, our unique algorythm gives CustomerSuccessBox a score of 8.6 and OPINIA Census a score of 8.0 for total quality and performance. Furthermore, CustomerSuccessBox is rated at 95%, while OPINIA Census is rated N/A% for their user satisfaction level.
You can also evaluate their product details, such as modules, tools, options, plans, prices, and many more. Check whether the solution lets you to customize at least part of its processes to make sure the app fits your own business processes.
At this time, the most popular products in our Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Please pay attention to the fact that even though both CustomerSuccessBox and OPINIA Census may have an outstanding array of features every service could be created for a different business size. If you are comparing features you may want to give some attention to a business type they are aimed at. Certain functionalities might scale up efficiently for big enterprises but if you have a small or medium business it’s usually more sensible to stay away from paying for advanced features that you may never have a chance to use.
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