What is better CustomerSuccessBox or Nickelled? With a wide range of features, pricing, details, and more to evaluate, finding the right Customer Experience Management Software for your business is challenging. However by using our system, it's easy to match the features of CustomerSuccessBox and Nickelled as well as their general SmartScore, respectively as: 8.6 and 7.7 for overall score and 95% and 100% for user satisfaction.
You can also evaluate them feature by feature check out which application is a better fit for your enterprise. Remember to ask for a trial version first before opting in for a plan to get a firsthand experience how the software performs in real scenarios.
We know that not all businesses have enough time to try out dozens of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Experience Management Software category are: Alchemer, Smartlook, Zendesk.
CustomerSuccessBox provides three plans for users to choose from, including an enterprise pricing plan for SaaS businesses that want to improve customer success effort across multiple teams and products. Here are the details:
Grow – $499/month
Designed for SaaS businesses having a small CSM team
1 SaaS product
Customer communications
Account health tracking
Customer onboarding & CSM workflows
CSM’s portfolio management
Tasks & alerts
Customer success journeys
Predictive account analytics
Revenue forecasts
Standard SaaS system integrations
Support via email
Business – by quote
Suitable for SaaS businesses with a large CSM team and mature CSM practices
All features in Grow Plan, Plus:
Standard SaaS system integrations + customizable rules
Support via live chat
Enterprise – by quote
A CSM solution for SaaS businesses with a wide range of teams and products
All features in Business Plan, Plus:
Standard SaaS system integrations + customizable rules & two-way sync
CustomerSuccessBox is a customer success platform designed for SaaS CSM managers and teams to quickly and smartly solve issues in customer and revenue retention and churn.
Nickelled’s enterprise pricing is based on the number of guides included in the account. This number can be increased upon need, while the account can also be enriched with various add-ons. Here are the details:
Every time you choose a app that you think will work best for your team you shouldn’t just limit yourself to what professionals have to say about it. In many cases personal experience with the app may be different, depending on your own preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for each solution to give you an immediate impression of how actual users of CustomerSuccessBox and Nickelled evaluate their experience with the software. Our algorithm is based on advanced analysis of product mentions on other websites, social media as well as blogs, so you will obtain a comprehensive and credible landscape of what other customers think about each software. In this example CustomerSuccessBox has a total satisfaction rating at 95% while for Nickelled 100% of people claim they had a positive experience with it.
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