What is better CrazyCall or Genesys Cloud? To make sure you find the most effective and productive Customer Support Software for your business, you need to compare products available on the market. For example, here it is possible to match CrazyCall’s overall score of 8.5 against Genesys Cloud’s score of 9.0. You can also evaluate their general user satisfaction: CrazyCall (100%) vs. Genesys Cloud (93%).
In addition, you can evaluate their strengths and weaknesses feature by feature, including their contract conditions and costs. By comparing products you are improving your chances to pick the right software for your budget. Of course you must understand your particular requirements to realize which software meets those needs.
We did our best to prepare reviews of all popular Call Center Software solutions available out there, but among all the ones we reviewed these three caught our special attention: Zendesk, Freshdesk Contact Center, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
In case you continue having doubts about which product will be best in your case it may be a good idea to analyze each service’s social metrics. Such metrics are frequently an indicator of how popular each solution is and how extensive is its online presence.For instance, if you check CrazyCall LinkedIn account you’ll learn that they are followed by 250 users. In case of Genesys Cloud the number of followers on their LinkedIn page is 113607.
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