What is better CrazyCall or Genesys Cloud? Getting the ideal Customer Support Software product is all about cross-checking different solutions and determining the top program for your specific needs. Our unique process will give you a fast look at the general rating of CrazyCall and Genesys Cloud. For general quality and performance, CrazyCall scored 8.5, while Genesys Cloud scored 9.0. On the other hand, for user satisfaction, CrazyCall earned 100%, while Genesys Cloud earned 93%.
Below you can also look at their functionalities, terms, plans, etc. to find out which software will be more suitable for your company. One critical aspect to assess is if the application can enable and disable limitations on various types of users to protect any sensitive corporate data.
Currently, the leading products in our Call Center Software category are: Freshdesk Contact Center, Zendesk, JustCall.
Genesys Cloud creates fluid conversations across voice and digital channels in an easy, all-in-one interface. Provide exceptional experiences for employees and customers and reap the benefits of speedy deployments, reduced complexity and simple administration — transforming your call center into an experience center.
Genesys Cloud can support a wide variety of CRM and HR integrations. Some of their partners include:
Salesforce
Zendesk
Oracle Service Cloud
SugarCRM
Microsoft Dynamics 365
GSuite
OneLogin
Microsoft Active Directory
Federation Services
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Vodafone, Princeton University, Bosch
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A comprehensive contact center platform built to reinforce customer support efforts and optimize your workforce. It combines all client communications into one neat, intuitive system so your reps can deliver faster responses. Routing functionalities ensure that messages go to the right agents, reducing the risk of overlooked communications.
If you continue having second thoughts about which software will perform best for your business it might be a sensible idea to take a look at each service’s social metrics. Such metrics are usually a sign of how popular a given service is and how large is its online presence.For example, if you analyze CrazyCall LinkedIn account you’ll see that they are followed by 250 people. In case of Genesys Cloud the volume of followers on their LinkedIn page is 113607.
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