What is better ConnectWise Control or Wowdesk? If you need to have a easy way to learn which Help Desk Software product is better, our unique method gives ConnectWise Control a score of 9.0 and Wowdesk a score of 8.0 for general quality and performance. At the same time, ConnectWise Control is rated at 100%, while Wowdesk is rated 95% for their user satisfaction level.
You can also examine their product details, such as features, tools, options, plans, pricing, and more. Find out whether the solution lets you to customize some of its funnels to ensure it matches your own business workflows.
At the moment, the most popular services in our Remote Support Software category are: Atera, ScreenConnect, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Wowdesk integrates with the following business systems and applications:
Active Directory
Third party CRM
SMS gateways
Google Business apps
Many other cloud apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.
Almost as essential as features and client support quality are pricing plans provided by ConnectWise Control and Wowdesk. While cost should not be the sole factor it’s definitely an important thing to think about. You should expect a flexible pricing plan that can be adjusted to your company size and easily scaled up when your business grows. You should be certain you don’t pick packages that have additional functionalities that you won’t use and always try to get in touch with the vendor directly because enterprises can usually count on more affordable prices. You should also give a chance to a free trial or demo of each service to spend at least some time on actual work with the system. It’s a useful experience that doesn’t ask you to invest any money and offers a practical overview of what it feels like to work with ConnectWise Control and Wowdesk.
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