What is better ConnectWise Control or Wowdesk? We are here to improve the cumbersome process of contrasting Help Desk Software products for you. For instance, on this page you can look at the overall performance of ConnectWise Control (9.0) and contrast it with the overall performance of Wowdesk (8.0). It's also possible to match their overall user satisfaction rating: ConnectWise Control (100%) vs. Wowdesk (95%).
Furthermore, research their functions carefully to check which product can better address your company’s needs. In general, any B2B software must let you to quickly view the big picture, at the same time giving you quick access to the details.
Our experts made sure to review all popular Remote Support Software services offered out there, but among all the ones we reviewed these three deserved our special attention: ScreenConnect, Zendesk, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Wowdesk integrates with the following business systems and applications:
Active Directory
Third party CRM
SMS gateways
Google Business apps
Many other cloud apps
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wowdesk is an intuitive and robust customer service desk platform that enables businesses and organizations to centralize all their customer support processes, information, tasks, and systems.
When you test different Help Desk Software apps you shouldn’t only study their list of features and available pricing packages. Pay attention to the fact that the software must be adjusted to your work processes and team so the more flexible their offer the better. Learn what systems are supported by ConnectWise Control and Wowdesk and make sure you will get mobile support for whatever devices you work on in your company. You should also find out which languages and countries are supported, because this could be a key element for many companies.
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