What is better ConnectWise Control or Wolken? You can use our scoring system to give you a general idea which Help Desk Software product is more suitable for your company. For overall product quality, ConnectWise Control received 9.0 points, while Wolken earned 8.0 points. Meanwhile, for user satisfaction, ConnectWise Control scored 100%, while Wolken scored 100%.
Details about their functions, tools, supported platforms, customer service, etc. are available below to help you get a more correct assessment. Keep in mind to choose only the functions that you need to avoid wasting money for tools which are redundant.
Users who don't have much time or could use a Remote Support Software suggestion from our team might want to investigate these top choices for the current year: Zendesk, Atera, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Contact Wolken Software for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your business.
Wolken Enterprise Service Desk offers numerous 3rd party extensions like VOIP solutions, Network monitoring solutions, CRM solutions, and much more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Wolken Enterprise Service Desk is an ITIL compliant and PinkVERIFY™-certified cloud-based help desk application designed and created to help you manage all internal incidents.
In case you are still having doubts about which software will be best in your case it may be a sensible idea to take a look at each service’s social metrics. Such metrics are quite often a way to see how popular a given solution is and how big is its online presence. For example ConnectWise Control Twitter profile has currently 11151 followers. At the same time Wolken Twitter is followed by 154 users.
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