What is better ConnectWise Control or SWAG? If you need to get a convenient way to decide which Customer Support Software product is better, our unique system gives ConnectWise Control a score of 9.0 and SWAG a score of 8.0 for overall quality and performance. Moreover, ConnectWise Control is rated at 100%, while SWAG is rated 97% for their user satisfaction level.
You can also evaluate their product details, including functions, tools, options, plans, pricing, and many more. See whether the solution lets you to customize some of its workflows to make sure the app fits your own business processes.
People who don't have much time or could use a Remote Support Software suggestion from our team might want to examine these top choices for this year: Atera, Zendesk, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In the event you are still having doubts about which software will work best for your company it might be a sensible idea to examine each service’s social metrics. Such metrics are quite often an indicator of how popular a given solution is and how extensive is its online presence.For instance, if you look at ConnectWise Control LinkedIn page you’ll see that they are followed by 16403 users. In case of SWAG the volume of followers on their LinkedIn page is 193.
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