What is better ConnectWise Control or SWAG? We are here to simplify the process of comparing Customer Support Software products for you. In particular, on this page you can verify the overall performance of ConnectWise Control (9.0) and compare it with the overall performance of SWAG (8.0). You may also match their overall user satisfaction rating: ConnectWise Control (100%) vs. SWAG (97%).
Similarly, you can read their features carefully to determine which product can better tackle your company’s requirements. In general, any business solution should allow you to immediately view the big picture, all the while giving you quick access to the details.
We realize that not all businesses have the time to scrutinize a wide range of different services, so we created a list of recommendations that you may find useful. Our top choices for the Remote Support Software category are: ScreenConnect, Atera, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
If you are still having second thoughts about which software will be best for your business it might be a good idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular a given solution is and how big is its online presence.For instance, if you analyze ConnectWise Control LinkedIn account you’ll find out that they are followed by 16403 users. In case of SWAG the number of followers on their LinkedIn page is 193.
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