What is better ConnectWise Control or SupportBee? Reviewing products for the top Help Desk Software does not always have to be difficult. On our review platform, we enable you to match ConnectWise Control and SupportBee and immediately analyze their distinct features. We allow you to examine their uniqe benefits, supported devices, customer support, pricing, terms, and many more.
You may also assess their overall score (9.0 for ConnectWise Control vs. 7.5 for SupportBee) and overall customer satisfaction level (100% for ConnectWise Control vs. 94% for SupportBee). Spend some time and compare your best options and see which one is best for your company. Similarly, you have to consider the vendor’s credibility; can you count on them and will they still be operating in the future?
Users who don't have much time or want a Remote Support Software suggestion from our experts might want to take a look at these top choices for this year: Atera, Zendesk, ScreenConnect.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
In case you are still having doubts about which solution will work best in your case it might be a good idea to examine each service’s social metrics. These metrics are usually a way to see how popular every software is and how wide is its online presence. For example, in case of Facebook ConnectWise Control has 14552 likes on their official page while SupportBee profile is liked by 467 users.
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