What is better ConnectWise Control or Deskun? You can use our scoring system to give you a general idea which Help Desk Software product is more suitable for your business. For overall product quality, ConnectWise Control attained 9.0 points, while Deskun received 8.0 points. Meanwhile, for user satisfaction, ConnectWise Control scored 100%, while Deskun scored 100%.
Information regarding their characteristics, tools, supported platforms, customer support, plus more are given below to provide you with a more accurate review. Keep in mind to get only the functions your company needs so you don’t waste cash for features that you won’t be using.
In the event you need to quickly identify the best Remote Support Software according to our review team we suggest you check out the following services: Atera, ScreenConnect, Zendesk.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
Deskun offers a flexible enterprise pricing scheme based on the number of your agents and your preferred channels. Contact the sales team for more details.
Deskun integrates with the following business systems and applications:
Gmail
Facebook
Facebook Messenger
Twitter
Viber
Skype
VK
Telegram
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Deskun allows users to process messages from clients in Gmail interface. One can use message templates for a quick reply, assign requests to responsible agents, and collaborate with employees.
Almost as crucial as functionalities and client support quality are pricing packages provided by ConnectWise Control and Deskun. While cost should not be the only aspect it’s surely a key thing to consider. You should expect a flexible pricing plan that can be adjusted to your team size and easily scaled up if your company expands. You should be certain you don’t opt for pricing plans that have extra tools that you won’t find useful and always make an effort to get in touch with the vendor directly as enterprises can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of every service to spend at least some time working with it. It’s a valuable experience that doesn’t need you to spend any money and provides you with a solid overview of what it feels like to work with ConnectWise Control and Deskun.
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