What is better ConnectWise Control or BMC FootPrints? Getting the most effective Help Desk Software product is all about assessing various solutions and determining the top program for your specific needs. Our exclusive system gives you a quick look at the general rating of ConnectWise Control and BMC FootPrints. For general quality and performance, ConnectWise Control scored 9.0, while BMC FootPrints scored 8.3. On the other hand, for user satisfaction, ConnectWise Control earned 100%, while BMC FootPrints earned 97%.
Below you can also check their functions, terms, plans, etc. to see which software will be more suitable for your company. One critical element to evaluate is whether the app lets you to enable/disable permissions on different types of users to secure any confidential company data.
We realize that not all people have the time to try out a wide range of different products, so we prepared a list of suggestions that you may find useful. Our top selections for the Remote Support Software category are: Zendesk, ScreenConnect, Atera.
ConnectWise ScreenConnect (formerly ConnectWise Control) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ConnectWise ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
EasyVista offers integration with the following business systems and applications:
Bomgar
Cherwell Support
Flycast
Single Sign-On
Jalasoft
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Cisco, Marriot, Duke Energy
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
BMC is a global leader in software solutions that help IT transform traditional businesses into digital enterprises for the ultimate competitive advantage.
In the event you are still having doubts about which service will work best for your business it might be a good idea to investigate each service’s social metrics. These metrics are usually a sign of how popular a given service is and how large is its online presence.For instance, if you analyze ConnectWise Control LinkedIn account you’ll see that they are followed by 16403 people. In case of BMC FootPrints the number of followers on their LinkedIn page is 101385.
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