What is better CloudTalk or 8x8 Call Center? The perfect Communications Software is a program that can address your company’s unique requirements. It is possible to determine which choice works best for your business if you review different products before you decide which one is the best.
As an example, CloudTalk and 8x8 Call Center are scored at 8.5 and 8.5, respectively, for all round quality and performance. Likewise, CloudTalk and 8x8 Call Center have a user satisfaction rating of 100% and 78%, respectively, which indicates the general satisfaction they get from customers. Moreover, reach put to a current client of the software and solicit their opinion about the application in question.
In case you you have to quickly identify the more reliable Call Center Software according to our review team we recommend you take a look at one of these services: JustCall, Zendesk, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Every time you choose a app that you are sure will work best for your company you shouldn’t simply focus on what experts have to say about it. In many cases personal experience with the product may be different, depending on specific preferences and needs. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each product to give you an immediate impression of how real users of CloudTalk and 8x8 Call Center evaluate their contact with the app. Our algorithm is built around advanced analysis of product mentions on other sites, social networks as well as blogs, so you are going to get a full and reliable picture of what other people think about every product. In this example CloudTalk got a total satisfaction rating at 100% while for 8x8 Call Center 78% of people express they had a positive experience with it.
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