CloudTalk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call Recording
- Call Queueing
- International Numbers
- Toll-Free Numbers
- Short Numbers
- Callback
- Internal Phone Number Tags
- Business Hours
- Personalized Greetings
- Voicemail
- Internal Call Greetings
- Contact Tags
- Custom Fields
- Blacklist
- Advanced Call Routing
- Statistics and Monitoring
- Integrations with Business Tools
- Utilities
- Outbound Call Center
Pricing Info
Pricing Info
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
- Unlimited inbound & intracompany calls
- Click to call
- Automated call distribution
- Mobile app
- Unlimited call queuing
- International numbers (140+ countries)
- Advanced analytics with unlimited history
- Real-time client dashboard
- One-to-one onboarding session
- Integrations to other systems
- Open API
- Unlimited concurrent calls
- Skill-based routing
- Smart queueing
- SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
- All Essential features
- Open API
- Salesforce integration
- Power Dialer/Smart Dialer
- Wallboards
- Dedicated account manager
- Speech to text
- Sentiment & CSAT score
- Call Monitoring
Custom – Quote-based plan
- All Expert features
- Custom onboarding
- Unlimited outbound calls (Flat Rates)
- Enterprise-level security
- Developer support
- Custom reporting
- SLA
Integrations
Integrations
CloudTalk integrates with the following business systems and applications:
- Hubspot
- Pipedrive
- Salesforce
- Zendesk
- Freshdesk
- LiveAgent
- Helpscout
- Intercom
- Shopify
- Bigcommerce
- Magento
- Microsoft Dynamics
- Zoho CRM
- Groove
- Live Chat
- Shoptet
- Magento
- Shopify
- Bigcommerce
- 12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Company Email
support@cloudtalk.io
Contact No.
Company's Address
CloudTalk ltd
244 Madison Avenue
New York City, 10016-2817
USA
CloudTalk Comparisons
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Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
Voice & Calling
- Outbound Calling, Integrated Softphone, iOS & Android Mobile App
- Music on Hold, Ring Groups, Follow-Me/Find-Me
- Call Recording, Voicemail, DID Number
- Auto Attendants, 10 Call Queues Included, Blended Inbound/Outbound Calls
Messaging & Collaboration
- SMS/MMS Messaging, Team Rooms, Group/Email Digital Fax
- Webinars (up to 1K users), Unlimited Conferencing
- Connect Video Conferencing, Screenshare, Audio/Video Streams
AI & Automation
- Luna AI Receptionist, Admin AI Portal
- Self-Serve Virtual Agent, Supervisor-enabled Features
- Quality Management, Workforce Automation
CRM & App Integrations
- Outlook, Microsoft Teams, and CRM Integration
Monitoring & Analytics
- Report Manager, Unified Live Monitor, Supervisory Modes
- Lifetime Analytics, Detailed Reporting
Management & Customization
- ACE Operator Console, AppDesigner, SmartBox
Pricing Info
Business Plus – $24.95/user/month
- Outbound Calling
- Integrated Softphone
- IOS & Android App
- 2GB SmartBox
Professional – $29.95/user/month
- Webinars up to 1K Users
- Unlimited SmartBox
- Supervisory Modes
- Detailed Reporting
- Luna AI receptionist
Call Center – $44.95/user/month
- Unified Live Monitor
- Supervisory Modes
- Lifetime Analytics
- Detailed Reporting
- AppDesigner
- 10 Call Queues Included
Contact Center – By quote
- Blended Inbound/ Outbound Calls
- Multi-Channel (Calls, Chat, Email, Social)
- Self-Serve Virtual Agent
- Supervisor-enabled Features
Integrations
Streams integrates with the following business systems and applications:
- Microsoft Outlook
- Skype for Business
- Salesforce
- Google Chrome
- ServiceNow
- Box
- Inside Sales
- Oracle
- Zoho
- Freshdesk
- Zendesk
- Dropbox
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
IronWare, Evolve Bank and Trust, GJ Tunes
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
PanTerra's CloudUC is the most comprehensive business-class cloud unified communications solution available today.
Company Email
info@panterranetworks.com
Contact No.
Company's Address
PanTerra Networks
4655 Old Ironsides Drive, Suite 300, Santa Clara, CA 95054
USA
Streams Comparisons
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Every time you select a software that you believe will work best for your company you shouldn’t just pay attention to what reviewers have to say about it. Very often personal experience with the solution may be different, depending on your own goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each product to give you an immediate impression of how actual users of CloudTalk and Streams estimate their experience with the service. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you are going to get a complete and reliable landscape of what other users think about every service. In this case CloudTalk has a total satisfaction rating at 100% while for Streams 98% of people express they had a positive experience with it.
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