What is better CloudTalk or Streams? Assessing products to get the best Communications Software need not be tough. On our review platform, we enable you to match CloudTalk and Streams and immediately analyze their differences. We allow you to take a look at their capabilities, supported devices, level of support, prices, terms, and many more.
It's also possible to examine their overall score (8.5 for CloudTalk vs. 8.0 for Streams) and overall customer satisfaction level (100% for CloudTalk vs. 98% for Streams). Take your time and examine your best options and determine which one is right for your company. You should also consider the software company’s credibility; can they be relied upon and will they still be around in the future?
We realize that not all businesses have enough time to examine a wide range of different services, so we prepared a list of suggestions that you may find useful. Our top choices for the Call Center Software category are: Zendesk, Freshdesk Contact Center, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Every time you select a software that you believe will work best for your company you shouldn’t just pay attention to what reviewers have to say about it. Very often personal experience with the solution may be different, depending on your own goals and work processes. That’s the reason why in our reviews we also provide our User Satisfaction Rating for each product to give you an immediate impression of how actual users of CloudTalk and Streams estimate their experience with the service. Our system is based on advanced analysis of product mentions on other websites, social networks and blogs, so you are going to get a complete and reliable landscape of what other users think about every service. In this case CloudTalk has a total satisfaction rating at 100% while for Streams 98% of people express they had a positive experience with it.
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