What is better CloudTalk or Uservoice? Various firms want different types of Customer Support Software. To learn which solution meets your requirements, think of assessing various alternatives feature by feature along with their terms and prices. Likewise, you will get a quick idea of their overall efficiency and customer feedback by having a look at our smart scoring system.
The results are: CloudTalk (8.5) vs. Uservoice (8.1) for general quality and functionality; CloudTalk (100%) vs. Uservoice (N/A%) for user satisfaction rating. Examine their high and weaker points and find out which software is a better option for your company. One simple but effective way is to note down the pros and cons of both applications side by side and find out which software comes on top.
If you have to quickly decide on the optimal Call Center Software according to our review team we suggest you try out these services: Zendesk, Freshdesk Contact Center, JustCall.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
In case you are still having doubts about which product will perform best for your business it might be a sensible idea to investigate each service’s social metrics. These metrics are usually an indicator of how popular each product is and how extensive is its online presence. For instance CloudTalk Twitter account has currently 14 followers. At the same time Uservoice Twitter is followed by 12419 people.
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