What is better CloudTalk or VIZOR? With a wide range of features, pricing, conditions, and more to compare, choosing the best Customer Support Software for your organization is challenging. But making use of our system, it's easy to match the functions of CloudTalk and VIZOR together with their general rating, respectively as: 8.5 and 8.0 for overall score and 100% and 98% for user satisfaction.
You can also evaluate them feature by feature and find out which application is a better fit for your business. Don’t forget to use a trial version first before getting a plan to get a firsthand experience how the program performs in real scenarios.
If you need to quickly identify the optimal Call Center Software according to our experts we advise you examine the following solutions: JustCall, Freshdesk Contact Center, Zendesk.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
VIZOR offers basic and enterprise pricing options that vary according to cloud-based and on-premise services, the number of employees and integrations.
You should keep in mind that even though both CloudTalk and VIZOR may have a top quality range of features every app might be created for a different company size. If you are studying different apps you should pay attention to a company type they are catering to. Certain features may scale up effectively for large enterprises but if you run a small or medium business it’s usually better to avoid paying for customized functionalities that you might never use.
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