What is better CloudTalk or Acefone? Getting the proper Business Phone Systems product is as easy as comparing the good and weak functions and terms offered by CloudTalk and Acefone. Here it's also possible to match their all round scores: 8.5 for CloudTalk vs. 8.7 for Acefone. Or you can check their general user satisfaction rating, 100% for CloudTalk vs. 92% for Acefone.
We suggest that you take some time to examine their unique features and decide which one is the better alternative for your company. Likewise, keep in mind to factor in your company’s or industry’s unique case, for instance, a multilingual software for a global team or a mobile app to help you work away from your office.
In the event you have to quickly decide on the top Call Center Software according to our review team we suggest you check out one of these products: JustCall, Zendesk, Freshdesk Contact Center.
CloudTalk offers basic and enterprise pricing packages. Contact the vendor for pricing information on their custom plan. A 14-day free trial is also available for you to get started (no credit card details required).
Starter – €25/user/month (billed monthly) or €20/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Call Flow Designer
Essential – €30/user/month (billed monthly) or €25/user/month (billed annually)
Unlimited inbound & intracompany calls
Click to call
Automated call distribution
Mobile app
Unlimited call queuing
International numbers (140+ countries)
Advanced analytics with unlimited history
Real-time client dashboard
One-to-one onboarding session
Integrations to other systems
Open API
Unlimited concurrent calls
Skill-based routing
Smart queueing
SMS/Text Messages
Expert – €50/user/month (billed monthly) or €40/user/month (billed annually)
CloudTalk integrates with the following business systems and applications:
Hubspot
Pipedrive
Salesforce
Zendesk
Freshdesk
LiveAgent
Helpscout
Intercom
Shopify
Bigcommerce
Magento
Microsoft Dynamics
Zoho CRM
Groove
Live Chat
Shoptet
Magento
Shopify
Bigcommerce
12 Integrations are planned for Q3/2019.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
DHL, Yves Rocher, Karcher
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
An intuitive cloud-based call center software designed to enable businesses and organizations to deliver clear, responsive, and high-quality customer support to their clients. CloudTalk was designed with the needs of SMEs in mind. It is a highly flexible and customizable platform that can be tailored to your specific requirements.
Acefone integrates with the following applications and platforms:
Zoho CRM
Salesforce
HubSpot
Microsoft Dynamics 365
Bitrix24
Freshworks
Freshdesk
Pipedrive
Zendesk
SugarCRM
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Acefone is an intuitive hosted phone system. It helps businesses focus on their priorities—be it sales, customer service, or remote collaboration—whether from the office or a digital workspace. Find success with solutions like free phone or virtual numbers, and features like call recording, virtual receptionist, and automated reports. All this and more from just $9.99 per user per month.
When you research different Business Phone Systems services you shouldn’t simply look at their list of features and provided pricing plans. Keep in mind the software must be meeting your standards and team so the more flexible their offer the better. Learn which OSes are supported by CloudTalk and Acefone and ensure you will get mobile support for whatever devices you work on in your company. It may also be a good idea to examine which languages and countries are supported, because this might be a critical factor for many companies.
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