What is better CloudAgent or Medallia? There are lots of Customer Support Software products in the market right now. The best way to find out which service fits your needs best is to check them side by side. For example, here you can review CloudAgent and Medallia for their overall score (7.2 vs. 6.8, respectively) or their user satisfaction rating (100% vs. 98%, respectively).
It’s also possible to compare their functions and pricing conditions and other helpful data below. When matching products make sure to analyze their corresponding capabilities and mark their disparities to obtain a clearer picture of both deals. Similarly, bear in mind to assess other issues including security, backup, ease-of-use, and helpdesk support.
We know that not all companies have the time to test a large number of different solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Freshdesk Omni, Zendesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Medallia’s offers integration with CRM systems to make it easy for account managers and contact center executives to view and take action on customer feedback information natively within their CRM. Without needing to use a separate login, employees can close support tickets, review feedback, view contact and operational info, and close the loop with unhappy customers.
Medallia for Salesforce puts your customer feedback into the hands of your services and sales teams right within Salesforce.com.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mercedes-Benz, GE Healthcare, Nordstrom, PayPal
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Medallia offers Software-as-a-Service (SaaS), Enterprise Feedback Management (EFM) and Customer Experience Management (CEM) software and services to businesses.
When you choose a software that you believe will work best for your company you shouldn’t just focus on what experts have to say about it. In many cases individual experience with the product may change, depending on specific preferences and requirements. That’s why in our reviews we also provide our User Satisfaction Rating for every app to give you a reliable overview of how actual users of CloudAgent and Medallia rate their experience with the solution. Our system is based on complex analysis of product appearances on other sites, social networks and blogs, so you are going to obtain a complete and credible overview of what other customers think about each solution. In this example CloudAgent got a total satisfaction rating at 100% while for Medallia 98% of people claim they had a positive experience with it.
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