What is better CloudAgent or Interactive Intelligence CaaS? Buying the perfect Customer Support Software for your firm is key to increasing your company’s efficiency. In our platform, you can easily assess a wide range of solutions to see which one is the ideal software for your needs. Here you can match CloudAgent vs. Interactive Intelligence CaaS and examine their overall scores (7.2 vs. 7.7, respectively) and user satisfaction rating (100% vs. 100%, respectively).
It's also possible to look at the specifics of rates, terms, plans, services, tools, and more, and find out which software offers more advantages for your business. In general, choose the software that lets you to add/remove features and price terms to address your sales growth or lack of it.
At the moment, the best products in our Customer Support Software category are: Freshdesk Omni, Freshdesk, Zendesk.
Apart from integration with all leading CRM systems, helpdesk software and analytics engines, CloudAgent has also been integrated with vertical-specific software like patient care software, real estate software, back-end support software etc.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Mahindra Finance, Akzo Nobel, Rural Shores
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CloudAgent provides businesses with a cloud-based contact center designed to handle inbound, outbound, and blended communications.
Interactive Intelligence supports integrations with the following business systems and applications:
Amazon Web Services
Microsoft® Lync® Server
Microsoft Dynamics® CRM
Buzzient Enterprise™
Oracle Social Experience
Astute
Heat (FrontRange)
Onyx (Consona)
Remedy (BMC)
Oracle Service Cloud
SAP
Salesforce®
Siebel (Oracle)
NICE
Verint
Aspect
PureCloud
OrgSpan Select
OrgSpan Connect CIC
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A secure, single-instance cloud contact center service is a solution of choice for mid-size to large, mission-critical contact centers and businesses operations.
The products examined on this page are merely a small part of our entire Customer Support Software category and you should take into account that there may be more reliable alternatives available. If you want to make sure you make the wisest choice for your business we definitely urge you to analyze more apps first. You can also consider to consult our top 10 Customer Support Software ranking to see which products are in the current year the highest-rated ones and dominate the market.
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