Channels
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Call dialer and matching
- Workflow management
- Call panel
- Sales analytics
- App integration
- Team management
- Live chat integration
- Live listening
- Call recording storage
- Ecommerce integration
Pricing Info
Pricing Info
Channels offers two enterprise pricing plans to meet the needs of different users. Give the details a look, and select the best plan for your company:
Basic – $29/user/month ($24/user/month billed annually)
- eCommerce Integrations
- IVR
- 30 days of call recordings storage
- Free incoming calls
- LiveChat Integration
Pro – $49/user/month ($39/user/month billed annually)
- 365 days of call recordings storage
- IVR
- eCommerce Integrations
- Live-listening Included
- Free incoming calls
- LiveChat Integration
Integrations
Integrations
Currently, Channels can integrate with numerous third-party apps through Zapier integrations. It also provides native Pipedrive integration.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Play, Energa, Orange
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
Channels is a customer support software that offers advanced technologies to support and control contact center environments anywhere in the world.
Company Email
support@channels.app
Contact No.
Company's Address
Channels
Four Embarcadero, Suite 1400, PMB #60
San Francisco, CA 94111
USA
Channels Comparisons
Popular Channels Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Capture call back requests
- Create customizable surveys
- Create promotional ads
- Custom information feed
- Export chat history and all other reports
- Exportable ticket transcripts
- Full email and ticket management
- Hot leads and customer lists
- Instant language translation
- Knowledge base publication
- Monitor agent performance
- Real-time visitor monitoring
- Record call logs
- Reporting and analytics
- Self-service web portal
- Social insights
- Ticket status updates
- Training documentation and best practices
- Visitor action triggers
Pricing Info
Here are the prices of LiveHelpNow’s products:
Monthly Plan:
- Live Chat: $ 21 per agent
- Email-Ticket Management: $ 21 per agent
- Knowledge Base: $ 21.00 per agent
- Call Management: $ 9.00 per agent
They offer a 30% discount if you avail 3 or more products. This makes the total cost to $50.40 per month per agent for all 4 modules.
Big teams are offered with an enterprise plan for an additional $15 per agent for each month.
Integrations
Out of the box, LiveHelpNow integrates with the following applications:
- Google Analytics and Adwords
- Join.me Cobrowsing
- SalesForce CRM
- Webhooks
- MailChimp
- HubSpot
To integrate LiveHelpNow live chat software with other apps, you should use Custom Information Feed or LiveHelpNow Eventing API. LiveHelpNow also offers more advanced integrations on a project basis. Please contact the vendor for more information about custom integration services.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Southern Adventist University, California State University Fresno, NBC Sports, Dell
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
LiveHelpNow is a help desk software product for customer service and live chat. The platform provides a host of features to help you offer better all-round service.
Company Email
Contact No.
Company's Address
520 Evan St, Suite #2, Bethlehem, PA 18015
LiveHelpNow Comparisons
Popular LiveHelpNow Alternatives
It may not always be enough to simply compare Channels and LiveHelpNow against one another. While specific tools, cost and user comments are all crucial and should be taken into account when making a final decision, you should also check out the recognition and awards claimed by each app. In many cases a less popular app may turn out to be an amazing choice that was a winner of many B2B awards such as our Supreme Software Award which reveals that in spite of lesser market presence it’s a significant contender to the services that rule the market.
Page last modified