What is better Channels or LiveAgent? There are numerous Customer Support Software products available for businesses these days. The best way to find out which product fits your needs best is to evaluate them side by side. As an example, here you can assess Channels and LiveAgent for their overall score (8.5 vs. 9.4, respectively) or their user satisfaction rating (95% vs. 99%, respectively).
You can also review their capabilities and pricing stipulations and other valuable facts below. When matching products be sure to check their related capabilities and mark their disparities to get a clearer picture of both deals. Likewise, bear in mind to check non-core features like security, backup, usability, and customer support.
We realize that not all businesses have the time to test a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Zendesk, Freshdesk Omni.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
When you choose a software that you are sure will be an actual asset for your business you shouldn’t simply limit yourself to what reviewers have to say about it. Very often individual experience with the software may be different, depending on your own goals and needs. That’s why in our reviews we also give our User Satisfaction Rating for each product to give you a reliable impression of how actual users of Channels and LiveAgent rate their contact with the app. Our algorithm is built around complex analysis of product mentions on other sites, social media as well as blogs, so you will obtain a full and reliable picture of what other people think about every service. In this example Channels got a total satisfaction rating at 95% while for LiveAgent 99% of people say they had an enjoyable experience with it.
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Why is FinancesOnline free?
FinancesOnline is available for free for all business professionals interested in an efficient way to find top-notch SaaS solutions. We are able to keep our service free of charge thanks to cooperation with some of the vendors, who are willing to pay us for traffic and sales opportunities provided by our website. Please note, that FinancesOnline lists all vendors, we’re not limited only to the ones that pay us, and all software providers have an equal opportunity to get featured in our rankings and comparisons, win awards, gather user reviews, all in our effort to give you reliable advice that will enable you to make well-informed purchase decisions.
