Freshdesk
Pricing Model
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
List of Features
- Native time tracking
- Job number creation
- Checklist creation
- Assign task type
- Custom job role
- Custom departments
- Set due date
- Flag high priority
- Admin Console
Additional features for Starter:
- Priority customer support
- Expenses tracking
- Set staff charge rates
- Set client charge rates
- Client request dashboard
- Client access
- Reporting across staff accounts
- 10GB file storage
Additional features for Business:
- Track expenses
- Advanced search
- Flag high priority
- Client CRM and notes
- Final approval feature
- Custom branding
- Priority customer support
- Project budget allocation
- Instant reporting – export to CSV
- Customize overdue tasks
Pricing Info
Pricing Info
CanTicket offers three subscription plans that are priced depending on the features that you need.
Basic – Free
- Up to 5 clients
- Native time tracking
- Job number creation
- Checklist creation
- Assign task type
- Custom job role creation
- Custom departments creation
- Set due date
- Flag high priority
- Admin Console
Starter – $14.95/user (billed annually) or $17.94/user (billed monthly)
Everything in Basic plus
- 10 clients
- 10 staff accounts
- Priority customer support
- Expenses tracking
- Assign staff charge rates
- Assign client charge rates
- Client request dashboard
- Share with client feature
- Reporting across staff accounts
- 10GB file storage
Business – $16.95/user (billed annually) or $20.34/user (billed monthly)
Everything in Starter plus
- Unlimited clients
- Unlimited staff
- Track Expenses
- Advanced Search
- Flag High Priority
- Client CRM and notes
- Final approval feature
- Branding customization
- Priority customer support
- Project budget allocation
- Instant reporting – Export to CSV
- Customize overdue tasks
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
A business productivity tool for task management, time tracking, account management, CRM, and reporting. This software solution increases productivity and simplifies task management.
Company Email
support@ccanticketapp.com
Company's Address
Candid Marketing PTY LTD
PO Box 1096
Griffith NSW 2680
CanTicket Comparisons
Popular CanTicket Alternatives
Pricing Model
Free
Monthly payment
One-time payment
Annual Subscription
Quote-based
List of Features
- Ticket Management and Monitoring
- Team Inbox
- SLA Management
- Agent Collision Detection
- Custom Ticket Creation
- Repeated Action Automation
- Pre-formatted Response Generation
- Team Huddle
- Shared Ownership
- Linked Tickets
- Ticket Splitting
- Multichannel Support
- Ticket Dispatch
- Intelligent Ticket Management
- Time-triggered Automation
- Event-triggered Automation
- Real-time Email Notification
- Immediate Solutions Provider
- Email to Knowledge Base Content
- Feedback Mechanism
- Knowledge Base Monitoring
- Moderation Creation and Management
- Forum topic to ticket conversion
- Helpdesk and customer satisfaction reports
- Real-time customer analytics
- Customized Reports
- Portal Design and Customization
- Agent Management and Delegation
- Custom Ticketing, URL, and apps
- Customer Segmentation
- Custom SSL Certificates
- IP and Network Restrictions
- Identity and Access Management
Pricing Info
Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.
Free
- 2 Agents
- Email Ticketing
- Ticket Trend Report
- Social Ticketing
- Knowledge Base
- Ticket Dispatch
- Team Collaboration
- Call-to-ticket conversion
Growth
– $18/agent/month or $15/agent/month/annual billing
- All Free Features
- Automation Capabilities
- In-depth Helpdesk
- Chats and Calls Management
- Marketplace Apps
- SLA Management
- Business Hours
Pro
– $59/agent/month or $49/agent/month/annual billing
- All Growth Features
- Automatic Ticket Assignment
- In-app Chat Campaigns
- Answer Bot
- Portal Customization
- Custom Roles
- Enterprise Reporting
- Multiple SLAs and Timezones
- Smart Call Escalations
- Call Barging and Monitoring
Enterprise
– $95/agent/month or $79/agent/month/annual billing
- All Pro Features
- 5000 free bot sessions per month
- Skill-based Ticket Assignment
- IP Whitelisting
- Extendable API Rate Limit
- Sandbox
- Phone Calls Holiday Routing
- HIPAA Compliance
- Co-browsing
- Multilingual Chat FAQs
Integrations
Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.
Freshdesk also integrates with the following applications:
- SugarCRM
- Capsule
- Harvest
- Gmail Gadgets
- Google tools
- Dropbox
- HelpOnClick
- Snap Engage
- iContact
- Zoho CRM
- Freshchat
- Nimble
- FetchFlow
- Knowlarity
- Highrise
- Olark
- Microsoft Teams
- Constant Check
- Userlike
- Magento
- Woo Themes
- OneSky
- FreshPlugs
- RESTful API
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
phone
live support
training
tickets
General Info
An efficient and reliable help desk solution and winner of our Expert's Choice Award. The software offers multi-channel support, automation tools, gamification, and self-service portals to help businesses deliver high-quality customer support. The software helps improve organization and ease collaboration within support teams.
Company Email
support@freshdesk.com
Contact No.
Company's Address
311 California Street
San Francisco, CA 94104
USA
Freshdesk Comparisons
Popular Freshdesk Alternatives
Please note that while both CanTicket and Freshdesk may have an excellent range of features each app may be created for a different company size. If you are comparing features you may want to pay attention to a company size they are aimed at. Specific features may scale up efficiently for large enterprises but if you own a small or mid-sized business it’s usually more sensible to avoid paying for advanced functionalities that you may never have a chance to use.
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