What is better CallTrackingMetrics or LiveAgent? When looking for the best Customer Support Software for your firm our recommendation is that you examine the features, costs, and other crucial details concerning the product and vendor. Here, you can examine the parallels and differences between CallTrackingMetrics (overall score at 8.3 and user satisfaction at 90%) and LiveAgent (overall score at 9.4 and user satisfaction at 99%).
You may also check their specific modules, like services, plans, pricing, terms and conditions, etc. Moreover, read the terms carefully for information on hidden fees, like, installation, separate support plan, upgrade fees, storage fees, and others.
We did our best to prepare reviews of all popular Call Center Software products offered out there, but among all the ones we reviewed these three deserved our special attention: JustCall, Zendesk, Freshdesk Contact Center.
CallTrackingMetrics supports the following integrations:
Google Analytics
Google AdWords
WordPress
Zapier
Kissmetrics
Optimizely
HubSpot
Salesforce
Stripe
CAKE
Marin
Marketo
Kenshoo
Unbounce
Bizible
Maxymise
Aquisio
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ACADIA Healthcare, SearchKings, Morgan&Morgan
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A robust call tracking and call center software that automatically tracks, analyzes, and reports calls and tracking sources to improve ROI and marketing campaign.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
LiveAgent supports over 195+ integrations including all major services, such as:
Slack
Shopify
Pipedrive
AWeber
GetResponse
MailChimp
2Checkout
Braintree
MagentoGo
Opencart
PrestaShop
3dcart
Shopify
CS-Cart
Bigcommerce
Actinic
Fortune 3
Volusion
CoreCommerce
X-Cart
Adobe Business Catalyst
Wordpress
Joomla
Drupal
Weebly
Wix
GoDaddy
SquareSpace
Web.com
Express Engine
Highrise
Nicereply
Facebook
Twitter
WhatsApp
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Huawei, BMW, Yamaha, O2, Airbus and Nascar
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A leading live chat software founded on the principles of simplicity. Powerful on top of being intuitive, it centralizes communications by keeping messages in a single inbox, to ensure that customer service agents can give attention to high priority requests. This also lets them pick up where their colleagues left off to narrow down tickets.
No Customer Support Software will be able to cover all the requirements of a business. Even though key functionalities of CallTrackingMetrics and LiveAgent are important you should also thoroughly examine the integrations offered by each app. In many cases your team will already be making use of other types of B2B software in your company and it’s always wiser to go with services that integrate well with each other. That way you will be able to guarantee a smooth exchange of data between your teams and apps, which can significantly reduce time wasted on migrating between one service and the other.
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