What is better CallPesa or contactSPACE? Finding the perfect Customer Support Software product is all about assessing numerous solutions and figuring out the top software for your specific needs. Our proprietary process will give you a fast look at the general rating of CallPesa and contactSPACE. For all round quality and performance, CallPesa scored 8.0, while contactSPACE scored 8.0. On the other hand, for user satisfaction, CallPesa earned 94%, while contactSPACE earned 100%.
Below it's also possible to look at their features, terms, plans, etc. to see which program will be more suitable for your company. One critical aspect to evaluate is whether the app allows you to enable/disable limitations on various types of users to limit the exposure of any sensitive corporate data.
If you would like to quickly identify the more reliable Call Center Software according to our experts we advise you examine one of these products: Freshdesk Contact Center, JustCall, Zendesk.
contactSPACE offers four enterprise pricing plans: Silver, Gold, Platinum, and Diamond. Take note that prices are based on a 24-month agreement, billed annually, and excludes applicable taxes. The platform also charges additional fees for the use of other services.
Silver – $105/user/month
10 Initiatives
WebRTC phones
Helpdesk support
Call recording
Interface editor
CallGuides
Voice analytics
Full reporting module
Agent dashboards
Monitoring dashboards
Preview dialler
Gold – $139/user/month
All features included in the Silver Package
Unlimited Initiatives
Inbound
Outcome-driven templated SMS/email
Progressive dialler
Platinum – $175/user/month
All features included in the Gold Package
CRM integration
Master database
Access to contact SPACE API
Live chat
Pre-connect status analyzer
Answering machine detection
Predictive dialler
Diamond – $239/user/month
All features included in the Platinum Plan
Call-time optimization
Real-time DNC checker
Quality assurance
Pulse performance analytics
Extended inbound
pcipayspace
Intellicast
contactSPACE can also be tailored to your unique business requirements. Kindly contact the vendor for more details.
contactSPACE integrates with a number of CRM systems and payment gateways including the following:
Blackbaud
Campaign Monitor
Hubspot
Keap
Salesforce
Zendesk
Zoho
Bambora
BPOINT
Braintree
CyberSource
eWAY
ezidebit
Fat Zebra
SecurePay
Stripe
Westpac PayWay
In addition, contactSPACE offers advanced API integrations that enable users to connect the system to PowerBI, Tableau, ERP software, and more.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
ASTIA, GiveTel, ALI Group
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
contactSPACE is a powerful yet easy-to-administer cloud-based call center software designed to help businesses revolutionize their contact center operations.
Every time you pick a product that you believe will be an actual asset for your team you shouldn’t just pay attention to what reviewers have to say about it. Quite frequently individual experience with the solution will vary, depending on your own preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for each app to give you an immediate overview of how actual users of CallPesa and contactSPACE rate their contact with the service. Our system is based on advanced analysis of product appearances on other sites, social networks and blogs, so you are going to receive a comprehensive and reliable landscape of what other users think about each app. In this case CallPesa got a total satisfaction rating at 94% while for contactSPACE 100% of people say they had an enjoyable experience with it.
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