What is better CA Service Desk Manager or Helprace? The perfect Help Desk Software is a product that can deal with your company’s specific demands. It is possible to determine which option is best suited for your enterprise if you examine a wider range of products before you decide which one is the best.
For example, CA Service Desk Manager and Helprace are scored at 8.5 and 8.0, respectively, for total quality and performance. Similarly, CA Service Desk Manager and Helprace have a user satisfaction rating of 99% and 90%, respectively, which reveals the general feedback they get from customers. Better yet, talk to an existing client of the software and ask for their opinion about the solution in question.
Users who want to save some time or would like to get a recommendation from our team might want to try out these top choices for the current year: .
CA Service Manager offers integration with the following business systems and applications:
Enterprise Random Password Manager
Kelverion
Nlyte
FlowDot
Bomgar
Northcraft Analytics
enPortal
SCOM
Xtraction
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Acciona, Alaska Airlines, BDP International
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
CA Service Desk Manager is a software tool that offers a complete set of support and service functionalities including service requests, change, and configuration management.
Helprace is built only for SMBs, so it doesn’t offer an enterprise pricing plan. It provides six SMB pricing plans for you to choose from. Here are the details of each plan:
A suite of integrated helpdesk solutions that integrates ticketing, online community building, and knowledge base management to enhance customer service.
When you pick a service that you are sure will be an actual asset for your team you shouldn’t simply limit yourself to what reviewers have to say about it. Very often individual experience with the service will vary, depending on specific preferences and work processes. This is why in our reviews we also provide our User Satisfaction Rating for every app to give you a quick impression of how actual users of CA Service Desk Manager and Helprace rate their experience with the software. Our algorithm is based on advanced analysis of product appearances on other sites, social media and blogs, so you are going to obtain a comprehensive and reliable landscape of what other people think about each service. In this case CA Service Desk Manager got a total satisfaction rating at 99% while for Helprace 90% of people claim they had a positive experience with it.
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