What is better BotStar or ScreenConnect? The perfect Customer Support Software is a solution that can tackle your company’s unique needs. You can find which solution works best for your company if you examine several products before you decide which one is the best.
As an example, BotStar and ScreenConnect are scored at 8.0 and 9.0, respectively, for all round quality and performance. Similarly, BotStar and ScreenConnect have a user satisfaction rating of 100% and 96%, respectively, which reveals the general feedback they get from customers. Moreover, reach put to a regular user of the software and ask for their comments concerning the software in question.
In the event you want to quickly locate the optimal Live Chat Software according to our review team we recommend you take a look at these products: Pipedrive, Vision Helpdesk, Zendesk.
BotStar integrates with the following business systems and applications:
MailChimp
Zapier
Google Drive
HubSpot
Zendesk
PipeDrive
Copper
Google Sheets
Gmail
Twitter
Integromat
Wit.ai
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A chatbot communication software that enables companies and organizations to create, deploy, and manage highly intelligent chatbots to engage website visitors, improve interaction, and drive conversion.
ScreenConnect (formerly ConnectWise ScreenConnect) offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:
Single Tech License – Free
1 Session per Tech
3 Access Agents
Remote Support
ONE – $27/month (billed annually)
All features from the free plan
1 Session per Tech
10 Access Agents
Remote Meetings
Branding and Customization
File Transfer
Remote Printing
Remote Toolbox
STANDARD (Multiple Tech License) – $42/month (billed annually)
All features from ONE
Up to 3 Sessions Per Tech
Unlimited Access Agents
Mobile Technician Support
Expanded Chat Options
Remote Command Line
Wake on LAN
PRO (Multiple Tech License) – $52/month (billed annually)
At the moment, ScreenConnect offers a streamlined integration with ConnectWise Automate.
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Jon Rosen Systems
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
ScreenConnect is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay. Aside from helping reps provide efficient remote support, the software also includes collaboration features that let users exchange files and work simultaneously on one task.
No Customer Support Software will be perfect enough to cater to all the requirements of a company. Even though main features of BotStar and ScreenConnect are important you should also thoroughly analyze the integrations supported by each app. Very often you will already be working with some other B2B software in your company and it’s much wiser to choose apps that integrate well with one another. With that approach you can ensure a smooth exchange of information between your teams and apps, which can considerably reduce time wasted on migrating between one service and the other.
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