What is better BMC Remedy 9 or Wix Answers? If you’re having a tough time selecting the best Help Desk Software product for your needs, it’s a good idea to compare the available software and find out which service offers more advantages. In particular, here you can review BMC Remedy 9 (overall score: 8.3; user rating: 97%) vs. Wix Answers (overall score: 8.9; user rating: 100%) for their overall performance.
You can even see which one provides more functions that you need or which has better pricing plans for your current budget constraints. Having a clear table to compare their features will significantly increase the chances of obtaining the appropriate product for your company. Look closely at other factors of the software such as intuitiveness, flexibility, scalability, and pricing plans.
Our team put a lot of effort to review all popular services that you can find on the market, but among all the ones we reviewed these three caught our special attention: .
Wix Answers offers four paid plans priced depending on your required functionalities. The vendor also offers a 14-day free trial plan in case you want to take a closer look at its features before committing to a subscription:
Self-Service – $24/agent/month
Customize help center
Create articles and FAQs
Collaborate on articles
Translate side by side
Use out-of-the-box SEO
Use built-in search
Use contextual help widgets
Optimize knowledge base with insights
Multi-Channel – $60/agent/month
Access features of the Self-Service plan
Provide customer support via email, web forms, chat, and Facebook
View all interactions, customer history, and data panel in a single timeline
Automate actions and real-time triggers
Optimize workflows with unlimited labels and queues
Access actionable insights
Unlimited – $80/agent/month
Pay as you go for calls, charged per minute
Access features of the multi-channel plan
Access knowledge base, calls, tickets, and chats in a single tab
Monitor calls dashboard
Support all communication funnels using help widgets
Manage internal notes, tasks, and escalation processes
Wix Answers offers ready-to-use integrations with the following:
Salesforce
Slack
Jira
Zapier
CrowdIn
Unbabel
Klaus
Hubspot
Enabley
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Getty Images, Guesty, MyHeritage
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
Next-generation help desk software that puts all support channels under one platform. Includes knowledge base, tickets, chats, and calls in a one-tab workspace for a better agent and client interaction. Automation features optimize day-to-day customer support tasks while a single timeline view allows agents to see client details and history without having to navigate between tabs.
The solutions compared on this page are only a small sample of our entire Help Desk Software category and you should keep in mind that there might be more desirable alternatives available. If you would like to ensure you make the best possible choice for your team we definitely urge you to compare more products first. You can also consider to check out our top 10 Help Desk Software ranking to find out which apps are in the current year the highest-ranking ones and leaders in the market.
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