What is better Birdeye or Genesys? To ensure that you get the most useful and productive Customer Support Software for your enterprise, you have to compare products available on the market. For instance, here you may match Birdeye’s overall score of 9.0 against Genesys’s score of 7.5. You can even review their general user satisfaction: Birdeye (97%) vs. Genesys (N/A%).
In addition, you can compare their strengths and weaknesses feature by feature, including their terms and conditions and costs. By comparing products you are sure that you choose the best software for your company. It goes without saying you should know your particular requirements to realize which service matches those needs.
We know that not all companies have enough time to examine a wide range of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Reputation Management Software category are: Hootsuite, Yotpo, Qualtrics CX.
Birdeye integrates with over 3,000 software systems to automate reviews, online visibility, operations, and revenue. Among the third-party applications that Birdeye integrates with include the following:
Cro Software Solutions
FreshBooks
InvoiceASAP
MoverBase
Peachtree
QuickBooks Desktop
QuickBooks Online
Square
The Edge
Zoho CRM
Birdeye also seamlessly integrates with Google apps and services:
Google private API for Reviews
Google My Business
Google Messaging
Google Maps
Google Knowledge Panel
Advanced Google analytics
Google single sign-in
Google Seller Ratings
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
AMN Healthcare, Boardwalk, Ace Rent-a-Car
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
A reliable reputation management and customer experience software designed to help businesses transform their customers into a powerful marketing engine. It allows businesses to analyze various customer feedback and reviews across major social channels, surveys, and review sites. Birdeye provides businesses a solid platform for review generation, monitoring, management, and marketing.
Market-leading all-in-one Genesys Platform consolidates the multi-vendor Contact Center stack
Meet your customers’ expectations for a consistent experience over the channel of their choice
Pre-configured routing and analytics options for rapid deployment and lower cost of ownership
Best-in-class routing using full context delivers optimal customer experience with the lowest cost
Ease of deployment through cloud, on-premises, or hybrid cloud helps you get up and running faster
Pre-integrated hardware appliances for on-premises deployments
Rapid deployment
Eliminates server hardware procurement cycle
No software installation
VoIP Gateways, SBCs, and handsets available
Inbound and outbound multi-channel support, including email, chat, mobile and advanced self-service channels
Real-time performance and operational monitoring and analysis
Workforce Optimization including Workforce Management
Local telephony connection delivery model
Support for growth while protecting your legacy investments
Genesys Enterprise Edition
Scale up to unlimited seats
Full customer experience capabilities for a sophisticated, cross-channel enterprise contact center , supporting unlimited agent deployments and global reach
Cross-channel data services provide context to achieve optimal customer experiences
Integrated self-service, analytics, workforce and back-office optimization for peak performance
Built-in support for remote and branch workers to span locations and geographies
Flexible deployment for on-premises, cloud or hybrid cloud configurations
Advanced capability customization to meet your unique requirements
Advanced third-party integration to protect legacy investments and support connections to CRM, ERP and BPM systems
Unlimited scalability across geographies to meet the needs of a large and dispersed enterprise call center
A comprehensive system of engagement where random journeys are redesigned, orchestrated, monitored and tuned to provide efficient engagements for your company.
Every time you select a software that you think will be an actual asset for your business you shouldn’t just limit yourself to what experts have to say about it. Quite frequently personal experience with the product will vary, depending on specific preferences and requirements. That’s why in our reviews we also offer our User Satisfaction Rating for every service to give you a reliable overview of how actual users of Birdeye and Genesys estimate their contact with the software. Our system is built around detailed analysis of product mentions on other websites, social networks as well as blogs, so you will get a full and credible landscape of what other users think about each product. In this case Birdeye got a total satisfaction rating at 97% while for Genesys N/A% of users express they had an enjoyable experience with it.
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